Offer summary

Qualifications:

5+ years of experience with Hammer Call Automation Software (cloud or on-premise), Strong expertise in voice testing, IVR testing, and contact center performance analysis, Proficiency in scripting languages such as Python or JavaScript for automation, Knowledge of cloud platforms like AWS, Azure, or Google Cloud for deploying solutions..

Key responsabilities:

Design and deploy Hammer call automation solutions for contact center environments

Develop and optimize test scripts and automation workflows for telephony applications

Conduct load, stress, and regression testing for voice and digital communication channels

Collaborate with QA teams and IT operations to define best practices for automated call testing.

Job description

**Job Summary:**

We are seeking a highly skilled **Hammer Call Automation Software Architect/Engineer** with extensive experience in designing, implementing, and optimizing automated call testing solutions. The ideal candidate will have expertise in both cloud and on-premise deployments of **Hammer** (formerly from Empirix, now part of Infovista) and a deep understanding of voice and contact center testing, performance monitoring, and automation frameworks.

**Key Responsibilities:**

- **Architect and Implement Solutions:** Design and deploy **Hammer call automation solutions** for contact center environments, ensuring optimal performance, reliability, and scalability. - **Automation & Scripting:** Develop and optimize **test scripts, automation workflows, and performance test cases** for IVR, SIP, VoIP, and telephony applications. - **Integration & Customization:** Work with APIs, databases, and external systems to integrate Hammer solutions into existing CI/CD pipelines and test automation frameworks. - **Cloud & On-Premise Expertise:** Deploy and manage **Hammer Cloud Platform and on-premise versions**, optimizing configurations based on business needs. - **Performance Testing & Monitoring:** Conduct **load, stress, and regression testing** for voice and digital communication channels to enhance system reliability and customer experience. - **Troubleshooting & Analysis:** Investigate call quality, latency, and failure issues using Hammer logs, call trace analysis, and real-time monitoring tools. - **Collaboration & Best Practices:** Work closely with **QA teams, DevOps, IT operations, and contact center teams** to define best practices for automated call testing. - **Security & Compliance:** Ensure all deployments comply with relevant security standards, regulatory requirements, and industry best practices.

Required Qualifications:

- **Proven experience (5+ years) with Hammer Call Automation Software** (on-premise or cloud). - Strong expertise in **voice testing, IVR testing, and contact center performance analysis**. - Experience with **VoIP, SIP, RTP, PSTN, WebRTC, and other telephony protocols**. - Proficiency in **scripting languages (Python, JavaScript, or similar)** for automation. - Hands-on experience with **API integrations, SQL databases, and monitoring tools**. - Knowledge of **cloud platforms** (AWS, Azure, Google Cloud) for deploying Hammer Cloud-based solutions. - Familiarity with **CI/CD pipelines, DevOps, and test automation frameworks**. - Excellent analytical and problem-solving skills, with the ability to troubleshoot complex telephony issues.

**Preferred Qualifications:**

- Experience with **network troubleshooting tools (Wireshark, SIPp, etc.)**. - Understanding of **contact center platforms** like Genesys, Avaya, Cisco, NICE, or Five9. - Certifications in **cloud technologies (AWS, Azure), networking, or voice testing**. - Prior experience in **performance engineering and automation in large-scale contact centers**.

Required profile