Offer summary

Qualifications:

Expertise in Procure-to-Pay or Source-to-Contract domains., Strong background in customer/client management and relationship building., Experience in project management and leading cross-functional teams., Ability to engage in value-based conversations with business executives..

Key responsabilities:

Manage relationships and monitor customer performance post-launch.

Develop customer success roadmaps and drive periodic business reviews.

Identify expansion opportunities and ensure contract renewals.

Coordinate internal resources to help customers achieve their value objectives.

Job description

Coupa makes margins multiply through its community-generated AI and industry-leading total spend management platform for businesses large and small. Coupa AI is informed by trillions of dollars of direct and indirect spend data across a global network of 10M+ buyers and suppliers. We empower you with the ability to predict, prescribe, and automate smarter, more profitable business decisions to improve operating margins.

Why join Coupa?

🔹 Pioneering Technology: At Coupa, we're at the forefront of innovation, leveraging the latest technology to empower our customers with greater efficiency and visibility in their spend.

🔹 Collaborative Culture: We value collaboration and teamwork, and our culture is driven by transparency, openness, and a shared commitment to excellence.

🔹 Global Impact: Join a company where your work has a global, measurable impact on our clients, the business, and each other.

Learn more on Life at Coupa blog and hear from our employees about their experiences working at Coupa.

Role Summary

This role represents the primary point of contact from Coupa to customers after customer launch, advising customers on strategies to maximize the value of the Coupa platform while supporting customers to articulate/quantify the value Coupa is delivering. In addition, this role will ensure contract renewals, identify and close cross-sell opportunities, and are accountable to revenue growth targets across their assigned accounts.

What You'll Do:

Managing relationships and monitoring customer performance

Developing customer success roadmap

Driving periodic business reviews and developing account strategy

Build out an account penetration model that encourages multi-angle access to key accounts

Align overall value messaging targeted towards the chief economic buyer in target accounts

Identifying expansion and growth opportunities within customer accounts

Conducting scheduled customer check-ins and customer success metrics workshops to ensure Coupa is adopted and optimized

Coordinating required internal resources from across Coupa to enable customer to achieve their value objectives

Sharing standard processes ideas, product information, and relevant Coupa news

Provide a consistent point of contact for customers and an advocate for the customer within Coupa

What You Will Bring to Coupa:

Procure-to-Pay or Source-to-Contract domain expertise

Understanding of technology planning, implementation and impact on business with in-depth experience of Procurement software

Strong background in customer/client management

Experience in developing and maintaining executive relationships and associated influencing strategies

Project management including leading disparate, cross-functional, cross-enterprise project teams

Ability to have value-based conversation with business executives

The estimated pay range for this role is as follows:

•Based in Bay Area, California: Base range of $145,000 - 155,000 + eligibility for commission with an estimated pay mix of 50/50

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location within the state.

At Coupa, we celebrate diversity and recognize its value to our customers and employees. Coupa is proud to be an equal-opportunity workplace and affirmative-action employer. All qualified applicants will receive consideration for employment regardless of age, race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or any other applicable status protected by state or local law.

Please be advised that inquiries or resumes from recruiters will not be accepted.

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