Offer summary

Qualifications:

Experience with QuickEMR, Google Workspace, and Microsoft Excel is preferred., Strong attention to detail and organizational skills are essential., Excellent written and verbal communication skills are required., Previous experience in a medical administrative role is a plus..

Key responsabilities:

Verify insurance benefits and secure prior authorizations for treatments.

Schedule and track patient appointments and ensure documentation is accurate.

Make follow-up calls to discharged patients and assist with appointment management.

Input data into the EMR system and assist with basic report generation.

Job description

This is a remote position.

Virtual Rockstar is seeking a Medical Virtual Assistant to support our client’s practice, focusing primarily on insurance verifications and prior authorizations. This role offers the potential for growth into additional administrative tasks and responsibilities, supporting both therapists and patients. The ideal candidate will have experience with QuickEMR, Google Workspace, and Microsoft Excel.

About our client:

We are a women-owned physical therapy practice in Louisiana, dedicated to providing quality care to individuals seeking physical, occupational, and speech therapy services. We specialize in sports medicine with a focus on treating female athletes. Our programs also include Healthe Habits for Living, a nutritional program to help individuals achieve healthier lifestyles, and Rock Steady Boxing, designed to assist those battling Parkinson's Disease. We pride ourselves on offering holistic, individualized care and utilizing innovative treatment methods and technology.

We foster a supportive, family-oriented culture, ensuring that every team member feels valued, has the tools they need to excel, and is encouraged to give back to the community.

Responsibilities:

Insurance Verifications & Prior Authorizations: Verify insurance benefits for patients and secure prior authorizations for treatments and procedures.
Patient Scheduling & Tracking:

Review weekly patient lists and ensure that all patients are scheduled for upcoming appointments.
Track patients requiring 10th visit progress notes, Plans of Care, and 6th visits (for PTAs and COTAs).

Documentation & Notes:

Ensure patient in and out times are accurately recorded in their treatment notes twice per day.
Create treatment notes for each patient at the beginning of the day.
Ensure that discharged patients have all necessary information scanned into their medical records.

Patient Follow-Ups:

Make follow-up calls to discharged patients to check on their progress.
Contact patients post-session to follow up on their treatment and provide support.
Send exercise and treatment plans to patients.

Appointment Management:

Assist with appointment rescheduling as needed.
Help manage therapist and patient schedules to optimize daily workflows.

Data Entry & Reporting:

Input data from handwritten evaluation notes into the EMR system.
Record weekly statistics in Microsoft Excel.
Assist with basic report generation.

General Administrative Tasks:

Answer phones during noon hour and between 4-5 pm.
Assist with email correspondence and document management.
Complete paperwork for Durable Medical Equipment (DME) providers (primarily Zynex).
Ensure that signed documents from physicians are returned in a timely manner.
Follow up with patients for feedback on their care.

Requirements

Proficiency with QuickEMR, Google Workspace, and Microsoft Excel preferred.
Strong attention to detail and organizational skills.
Excellent communication skills, both written and verbal.
Ability to work independently and be proactive.
Previous experience in a medical administrative role is a plus.
Compassionate and patient-focused approach to work.

Benefits

Competitive salary commensurate with experience.
Opportunities for professional development and growth.
Work in a dynamic and supportive team environment.
Make a meaningful impact by helping to build and strengthen families in the Philippines.