QA Manager

Company Overview

PCS Retirement, LLC, a subsidiary of FSG Parent L.P., is one of the nation's largest independent and conflict-free retirement solution providers in the industry. PCS provides recordkeeping services to 19,000 plans and 850,000 eligible participants representing more than $26 billion in assets under administration. PCS' comprehensive retirement solutions platform includes business development tools for financial advisors, a data-driven recordkeeping technology that supports all types of retirement plans [401(k), 403(b), 457, Cash Balance, Defined Benefit, Non-Qualified], individual retirement accounts (including payroll deduction IRAs), and health savings accounts. 

At PCS Retirement, we cultivate an environment built on trust, where every team member is empowered to take ownership and contribute to our shared vision. Through collaborative teamwork we foster growth, both personally and professionally, ensuring that together we exceed expectations and achieve remarkable success.  

To learn more, visit https://www.pcsretirement.com/

Job Summary

As a QA Manager in a 401(k) company, your primary responsibility will be to ensure the quality, accuracy, and compliance of all processes related to retirement plan management. This includes overseeing the testing and validation of software systems, processes, and the overall workflow to minimize errors, ensure legal compliance, and maintain a smooth user experience for employees and plan administrators.

Job Responsibilities

• Lead the QA Team: Build and manage organizational QA team(s) focused on ensuring accuracy, integrity, and compliance of 401(k) services, systems, and operations.
• Process Automation and Optimization: Implement tools and strategies to automate manual processes, making the system more efficient and error-free (as discussed previously).
• Test and Validate 401(k) Platforms/Software: Ensure that any software or platform used for managing 401(k) plans (e.g., payroll systems, employee enrollment portals) is thoroughly tested.
• Compliance Assurance: Ensure that the company adheres to all federal, state, and industry regulations (ERISA, IRS, Department of Labor, etc.) during all testing and development activities.
• Reporting and Documentation: Maintain and track detailed records of test results, including identified defects and fixes.
• User Acceptance Testing (UAT): Lead UAT efforts to confirm that the 401(k) platform meets business requirements and end-user needs.
• Collaborate with Cross-Functional Teams: Work closely with Operation, finance, and software development teams to ensure a seamless integration of the 401(k) system and maintain continuous quality improvement.

Experience in QA Management:

• Previous experience as a QA Manager or in quality assurance in financial services, preferably related to 401(k) or retirement plan management.
• Familiarity with QA methodologies such as Agile and Hybrid.

Knowledge of 401(k) Plans:

• Deep understanding of 401(k) plan administration, including eligibility criteria, contribution limits, vesting schedules, compliance testing, and reporting requirements.
• Familiarity with tax implications and government regulations regarding retirement plans.

Testing Experience:

• Proficiency in using QA more recent cutting edge testing tools.
• Creating Comprehensive test suite, including test cases and scenarios.
• Generating synthetic data.
• Knowledge of automation testing, including scripting and test case development for financial applications. 

Data Management and Security:

• Ensure that all data related to employee accounts, contributions, and plan management is secure and adheres to privacy regulations (e.g., GDPR, HIPAA for healthcare-related plans).

Communication Skills:

• Strong written and verbal communication skills to interact with internal stakeholders (management, developers, etc.) and external partners (e.g., vendors, auditors).

Familiarity with Financial Tools/Software:

• Experience with retirement plan software platforms (e.g., Fidelity, T. Rowe Price, Empower), HRIS systems, or payroll software is an asset.

Regulatory Knowledge:

• Understanding and staying up to date with ERISA, DOL (Department of Labor) regulations, and IRS guidelines for 401(k) plans.

• Automating Compliance Checks: Integrate automated tools to regularly check for compliance violations or discrepancies in employee 401(k) accounts.
• Performance Testing: Ensure that systems can handle large volumes of data, particularly during peak periods such as year-end processing or contribution deadlines.
• Test for Scalability: As the company grows, ensure the systems can scale to manage more accounts, contributions, and participants without performance issues.
• Automation Testing Tools: Selenium, QTest, TestComplete.
• Project Management Tools: Jira, Asana, Trello for task management and tracking bugs/issues.
• Compliance Monitoring Tools: Tools that help with financial regulations, such as Fiduciary, T. Rowe Price, or Fidelity’s 401(k) admin platforms, might offer built-in compliance checks.
• Reporting Tools: Tableau, Power BI, or built-in reporting tools for real-time dashboards on plan health, contribution trends, and compliance.

Remote Work Information

For all virtual remote positions, in order to ensure employees can effectively perform their job duties with no distractions, we require an uninterrupted virtual work space and there is also an expectation of family care being in place during business hours. Additionally, there is an internet work speed requirement of 50 MBps or better for individual use. If more than one person is utilizing the same internet connection in the same household or building, then a stronger connection is required. If you are unsure of your internet speed, please check with your service provider. Please ensure that you are able to meet these expectations before applying.

Compensation Information

The average salary for this position is expected to be between $90,000 and $140,000/year however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. We do not anticipate candidates to be paid at the top of the range however, from time to time, it may occur on a case-by-case basis. Other rewards and benefits may include: 401(k) match, medical, dental, vision, life insurance, short and long term disability, paid-time off, etc. For more information, please visit pcsretirement.com/careers

Additional Information

As an employer, PCS believes our success depends on diversity, inclusion, and mutual respect among our team members. We want to look like our customers, and we recruit, develop, and retain the most hardworking people from a diverse candidate pool. We are committed to making all employment decisions based on business need, merit, capability, and equality of opportunity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.