Offer summary

Qualifications:

Esthetics license/certification is required., Minimum of 2 years of esthetics experience and 3 years of sales experience., Customer service experience of at least 2 years is necessary., Proficiency in CRM software and MS Office applications is essential..

Key responsabilities:

Deliver quarterly training sessions to customers at their spa locations.

Provide monthly support visits and training to new customers for the first three months.

Assist customers with order placements and event planning to enhance their business.

Document all sales activities and maintain an active lead pipeline in the CRM system.

Job description

Location: Southwest California Los Angeles
Contracted & commission-based role
This is a remote/telecommute position
Esthetics license required

Role Summary
As the Outside Sales Representative, you are a contracted sales and training representative to Eminence Organic Skin Care yet maintain your own business entity. Your focus will be on both opening new accounts while continually building business within existing accounts. You will work closely with the Inside Sales Representative (located at Eminence’s Central Office) to receive and process complex Customer orders, inquiries and/or complaints covering items or products ordered. You will use your expert knowledge of products, product availability, sales territories, and individual Customers to provide training on a quarterly basis to both new and existing customers. You will use Customer Relationship Management (CRM) software to record Customer communications. You will report directly to The Outside Sales Manager who is located at Eminence’s Central Office.

Responsibilities

Deliver training to each Customer at their spa location on a quarterly basis (between 1.5 – 3 hours every 3 months)
Provide Monthly Support Visits to Customers that achieve a specific revenue threshold
Provide monthly training to all New Customers (for the first 3 months) upon opening
Assist Customers with menu descriptions and protocols
Meet annually with each Customer to set goals for the upcoming year and provide the necessary support and guidance to assist Customers with achieving those goals
Participate in all sales activities necessary to achieve the sales targets for each Fiscal Year (Fiscal Year runs 1-Oct to 30-Sep of each calendar year)
Support Customers in placing their orders, including providing guidance on how to use Eminence’s B2B online ordering tool
Assist Customers with utilizing available support within the Eminence Loyalty Program to grow their business
Assist Customers with event planning, merchandising, staff contests, promotions, and advertising (including social media)
Drive the completion of Eminence’s annual Customer Satisfaction Survey within assigned territory by explaining the benefits of the Survey to Customers
Set targets for new business and prospect the territory accordingly to achieve those targets
Document all sales activities and communications for assigned accounts in the CRM, utilizing tools like Eminence Maps and Klipfolio to evaluate polygon performance.
Proactively prospect new business in assigned territory and maintain an active Lead Pipeline
Represent Eminence at tradeshows as necessary, including following up with Leads generated at the tradeshow and, when necessary, organizing local staff to attend

Qualifications

Esthetics License/Certification – required
Ability to travel overnight within the territory & ability to travel outside of territory as necessary - required
Valid driver’s license and vehicle for assigned territory – required
Esthetics experience – minimum 2 years
Sales experience – minimum 3 years
Customer Service experience – minimum 2 years
Training facilitation and/or presentation experience – minimum 1 year
Valid passport
Esthetics experience using Eminence products - preferred
Experience managing a territory as a Sales Representative - preferred
Proven track record in achieving sales quotas with a strong drive to close deals and prospect new business
Proficiency in MS Word, Excel, PowerPoint, CRM, Data Entry, and Outlook; experience with Salesforce systems is advantageous.

The Application
Please submit a resume with a cover letter.
Closing date for applications: Wednesday, March 12^th, 2025 at 9pm PST.

Our Company
Eminence Organic Skin Care provides premium products and unparalleled service to leading salons, spas and beauty professionals. For more than 10 years in a row, skin care professionals have voted Eminence Organic Skin Care their Favorite Skin Care Line and their favorite company for Product Education. As a Certified B Corporation®, Eminence Organics continues to meet the highest standards of social and environmental performance, accountability and transparency for employees, customers, and the community.
Eminence Organic Skin Care is proud to be an equal opportunity employer. We are passionate about maintaining an inclusive workplace that encourages and values diversity.
#EminenceCareers

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