Offer summary

Qualifications:

Fluent in English and Spanish with excellent communication skills., Proven experience in customer service via chat, email, and phone., Strong problem-solving and analytical skills., Experience with customer support software and CRM systems..

Key responsabilities:

Provide service and support to clients through various channels.

Manage account verification and funding processes for clients.

Gather and report client feedback to management for operational efficiency.

Maintain relationships with high-value clients to ensure business continuity.

Job description

Join FxPro: a leading international fintech company. Be a part of our expanding international team, with offices in Limassol, London, Nassau, and Dubai. FxPro boasts a diverse workforce of over 500 employees representing 40 nationalities, making it an exciting and dynamic workplace. At FxPro, we see each team member as an integral part of our success story.

As a Customer Support Officer, you'll be responsible for providing comprehensive client support through various channels, managing account verification and funding processes, maintaining high-value client relationships, and gathering and reporting client feedback to ensure operational efficiency and client satisfaction.

Responsibilities:

Providing service and support to clients through chat, email, and phone, identifying problems and offering solutions
Making phone calls to clients for various purposes, as directed by the department head
Contacting clients who have not completed their account verification, requesting pending or additional documents for profile verification
Assisting clients who are experiencing difficulties depositing funds into their accounts, providing support and suggesting alternatives
Maintaining relationships with high-value clients to ensure business continuity
Gathering feedback from clients regarding products, services, and payment methods, sending detailed reports to management for analysis and implementation
Ensuring that client records are up to date and that all communication and guidance provided is properly recorded
Contacting clients to address any outstanding issues related to their accounts
Handling tickets in the chats in Spanish
Performing other tasks that the department head deems necessary

Requirements:

Fluent in English and Spanish, with excellent written and verbal communication skills
Proven experience in providing customer service and support via chat, email, and phone
Strong problem-solving and analytical skills to address customer issues
Ability to manage multiple tasks and prioritize effectively
Experience with customer support software and CRM systems
Detail-oriented with strong organizational and record-keeping abilities
Ability to build and maintain client relationships
Experience in financial services or online trading preferred