Offer summary

Qualifications:

Exceptional customer service skills are essential., Tech-savvy with the ability to learn and utilize technology., Previous experience as an Automotive Service Advisor is a plus but not required., Must be 18 years of age or older to comply with company driving policy..

Key responsabilities:

Work with customers to address all vehicle maintenance needs.

Write repair orders with full transparency of cost and time estimates.

Provide timely communication to keep customers updated throughout the process.

Communicate with Technicians and Parts to ensure timely completion of work.

Edward W. Napleton, opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years. Napleton's first dealership was a DeSoto franchise, and when that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives. Edward F. (Ed) Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois. Today the Ed Napleton Automotive Group operates 39 dealerships in six states. Taking pride in helping each community they live and work in, the Napleton Family name has become synonymous with excellence and teamwork. What started as a small family-owned business has blossomed into one of the most forward-thinking dealership groups in the country. Ed owns domestic, import and high line franchises, and employs more than 3,000 people throughout Illinois, Indiana, Missouri, Wisconsin, Pennsylvania, Georgia and Florida. Four of Ed's five children have proudly joined him in pursuing the family business and have a hand in the company's day-to-day operations.

Job description

The Ed Napleton Automotive Group is looking for our next Service Advisor. Located at Napleton Hyundai of Caramel, the Service Advisor is a critical role, working as a liaison to our customers and technicians by present vehicle repair recommendations. You will play an active role in the Service Lane by providing excellent service and suggestions to keep the customer’s vehicle in top shape.

Take advantage of this rare opportunity to join one of the country’s largest and most successful automotive dealership groups and Apply Today!

The Ed Napleton Automotive Group is affiliated with over 25 brands of new vehicles and 50+ dealerships throughout seven states. Our strength comes from the more than 3,500 employees nationwide. We are currently one of largest automotive group in the country, providing incredible growth opportunity.

What We Offer:

Pay Plans offering $70,000-$150,000
Family Owned and Operated- 90+ years in business!
Medical, Dental, and Vision Insurance
401k and additional benefits
Accrued Vacation Time
Discounts on products, services, and vehicles
Extensive and ongoing training with specialists

Job Responsibilities:

Work with customers to ensure we meet and address all vehicle maintenance needs
Write repair orders for customers with full transparency of cost and time estimates
Provide exceptional and timely communication-keeping customers updated throughout the process
Communicate frequently with Technicians and Parts to ensure timely completion of work
Exhibit a positive attitude and strong work ethic with customers and co-workers.
Utilize cutting edge Fixed Operations Technology

Job Requirements:

Exceptional Customer Service Skills
Tech Savvy- able to learn and utilize technology
Previous Automotive Service Advisor Experience is a plus but not required
18+ years of age or older to comply with the company driving policy

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws

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