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Appointment Setter/Customer Service

extra holidays - extra parental leave
Remote: 
Full Remote
Contract: 
Work from: 

Offer summary

Qualifications:

High school diploma or equivalent required., Experience in customer service preferred but not mandatory., Ability to remain calm under pressure and handle customer complaints effectively., Proficient in using computers and various communication channels..

Key responsabilities:

  • Schedule appointments for clients and manage incoming calls and emails.
  • Maintain a positive and professional attitude while addressing customer inquiries.
  • Keep detailed records of customer interactions and provide feedback on service efficiency.
  • Coordinate with colleagues and manage a team of junior representatives to ensure customer satisfaction.

Inszone Insurance Services logo
Inszone Insurance Services Insurance SME http://www.inszoneinsurance.com/
201 - 500 Employees
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Job description

Appointment setter/Customer service are responsible for scheduling appointments for clients, You will be responsible for answering all incoming calls and emails, handling customer questions.

We prefer applicants who have some customer service experience, but we are willing to train the right person.

Appointment setter/customer service Responsibilities:

Maintaining a positive, empathetic, and professional attitude toward customers at all times.

Responding promptly to customer inquiries.

Communicating with customers through various channels.

Acknowledging and resolving customer complaints.

Knowing our products inside and out so that you can answer questions.

Keeping records of customer interactions, transactions, comments, and complaints.

Communicating and coordinating with colleagues as necessary.

Providing feedback on the efficiency of the customer service process.

Managing a team of junior customer service representatives.

Ensure customer satisfaction and provide professional customer support.

Appointment setter/customer service Requirements:

High school diploma, general education degree, or equivalent.

Ability to stay calm when customers are stressed or upset.

Comfortable using computers.

Experience working with customer support.

Required profile

Experience

Industry :
Insurance
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Other Skills

  • Empathy
  • Team Management
  • Communication
  • Problem Solving

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