Offer summary

Qualifications:

3+ years of experience in Jira administration and customization (JSM & Cloud)., Strong knowledge of ITSM frameworks (ITIL, Incident/Change/Problem Management)., Expertise in Jira automation, scripting (Groovy, JavaScript), and REST APIs., Atlassian Certifications (ACP-100, ACP-400) are a plus..

Key responsabilities:

Configure, customize, and maintain Jira Service Management (JSM) to support ITSM processes.

Implement and manage Cloud-based Jira environments, ensuring scalability, security, and performance.

Develop and optimize automation rules, scripts, and custom workflows to enhance service delivery.

Collaborate with IT, DevOps, and business teams to enhance service management capabilities.

Job description

📍 Location: Philippines full remote
📅 Type: Full time, contract base 6 months
💼 Time zone : Oceania + APAC zone

Seniority : Confirmed - Senior

About the Role

We are looking for a Jira Specialist with expertise in IT Service Management (ITSM) and Cloud platforms to join our team. You will be responsible for designing, implementing, and optimizing Jira-based ITSM solutions, ensuring seamless workflows, automation, and integrations across our cloud environments.

Key Responsibilities

✅ Configure, customize, and maintain Jira Service Management (JSM) to support ITSM processes.
✅ Implement and manage Cloud-based Jira environments, ensuring scalability, security, and performance.
✅ Develop and optimize automation rules, scripts, and custom workflows to enhance service delivery.
✅ Integrate Jira with Confluence, Bitbucket, AWS, Azure, and third-party ITSM tools.
✅ Provide technical expertise and guidance on best practices for ITIL-compliant service management.
✅ Troubleshoot system issues, monitor performance, and implement improvements.
✅ Collaborate with IT, DevOps, and business teams to enhance service management capabilities.

Requirements

Skills & Experience

🔹 3+ years of experience in Jira administration and customization (JSM & Cloud).
🔹 Strong knowledge of ITSM frameworks (ITIL, Incident/Change/Problem Management).
🔹 Expertise in Jira automation, scripting (Groovy, JavaScript), and REST APIs.
🔹 Experience integrating Jira with cloud platforms (AWS, Azure, GCP).
🔹 Solid understanding of Atlassian ecosystem (Confluence, Bitbucket, Opsgenie, etc.).
🔹 Ability to troubleshoot, optimize workflows, and improve ITSM efficiency.
🔹 Atlassian Certifications (ACP-100, ACP-400) are a plus.

Required profile