Syntax is a leading Managed Cloud Provider for Mission Critical Enterprise Applications and has been providing comprehensive technology solutions to businesses of all sizes since 1972. Syntax has undisputed strength to implement and manage ERP deployments (Oracle, SAP) in a secure and resilient private, public or hybrid cloud. With strong technical and functional consulting services, and world-class monitoring and automation, Syntax serves some of North America’s largest corporations across a diverse range of industries. Syntax has offices worldwide, and partners with Oracle, SAP, AWS, Microsoft, IBM and other global technology leaders.
Role Description:
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Manage and resolve service incidents and service requests with specific SLAs.
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Work in a proactive, collaborative team environment analyzing client issues and provide solutions through configurations, testing, meetings and knowledge transfer.
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Guide and enable customers to successfully administer their SuccessFactors applications where applicable. Approach support with a “teach to fish” mentality.
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Work closely with the delivery team to ensure smooth post go-live transition to support, including knowledge transfer and review of all relevant supporting documentation.
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Be a trusted advisor and provide expert assessments and recommendations during SuccessFactors release activities.
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Cultivate strong relationships with clients by developing an understanding of customer's business, culture and solution.
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Ensure activities are completed on time, with high quality, and according to service level agreements, and in accordance with service management policies and procedures.
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Ability to coordinate efforts in line with the "bigger picture" while applying best practice
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Main responsibilities of the role are post-go live support, however opportunities on new project delivery/implementations will arise for which you would be responsible to:
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Translate customer requirements into a solution that will improve the HR function’s alignment to business objectives and ability to help drive business results
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Drive HR technology implementations through planning, process design, configuration, testing and deployment
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Identify requirement “gaps” and provide design alternatives to maintain a high degree of quality in the solution build
Role Specific Requirements:
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Certified in two or more of Employee Central (including Time Off and Timesheet, bonus if you have EC Benefits and Time Tracking) and Onboarding 2.0.
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Nice to have: Compensation or Learning Management certifications
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Technical understanding or experience supporting IAS, SSO, Integration Center and CPI desirable but not required.
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Proven track record implementing and supporting SuccessFactors modules from a functional perspective.
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Strong problem solving and analytical skills.
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Ability to troubleshoot and pinpoint underlying system issues.
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Experience in a client facing role and working directly with senior client management team.
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Thorough understanding of the application support process.
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Proven ability to lead multiple workstreams simultaneously.
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Demonstrated ability to take initiative and interact and communicate effectively with senior management.
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Ability to work in a fast-paced and changing environment.
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Ability to cope with multiple priorities and high volume of email.
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Strong organizational skills and attention to detail.
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Participation in cutover plans, go-live preparation and cutover activities.
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Prior HR functional experience an asset.
Work Environment
This job is fully remote and open to Canadian and US candidates only.
Scheduling
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Available during core North American business hours to support activities;
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Available to support after hours and weekends as required during periods of high demand, year-end and SuccessFactors release periods.
Travel
Minimal travel (<15%) is expected, however, employees may be required on client sites on occasion.
Required Education and Experience
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8+ years in client facing role either in consulting or a support capacity preferably in a high demand role
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5+ years of SuccessFactors consulting experience including a minimum of three end-to-end SuccessFactors Employee Central implementations
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Two or more SAP SuccessFactors Associate and/or Professional certifications
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Expert knowledge of your specific SuccessFactors modules
Preferred Education and Experience
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University degree an asset.
Work Authorization/Security Clearance
- No sponsorship provided.
Why Syntax?
Become a part of our success story and work in a company with exciting innovation projects that are causing a stir across the industry. We recently launched one of the world's most advanced manufacturing facilities based on SAP S/4HANA Cloud and SAP Digital Manufacturing Cloud for Execution - for Smart Press Shop, a pioneering joint venture between Porsche and forming specialist Schuler.
- Competitive, above-average compensation
- Global tourist: With us, you can also work from abroad from time to time
- Flexible working time models, home office
- Attractive benefits, e.g. company pension scheme or various health offers
- A modern environment in which the "you" is part of it
- Open feedback culture, flat hierarchies and a motivated team
- Individual career planning with continuous training and coaching on the job
You see a personal challenge in this responsible task? Apply now - and become part of the SYNTAX team!
