Offer summary

Qualifications:

Strong understanding of the Shopify platform and its features, including Shopify Plus., Excellent communication skills, both written and verbal., Ability to explain technical concepts in simple terms., Basic understanding of web development principles, particularly related to Shopify..

Key responsabilities:

Respond to client queries via chat, email, and occasionally phone calls.

Provide technical support for Shopify-related issues and customizations.

Liaise between clients and the development team to address technical requirements.

Maintain detailed records of client interactions and assist in preparing project briefs.

Job description

This is a remote position.

Job Highlights:

Contract: Independent Contractor

Responsibilities:

Respond to client queries via chat, email, and occasionally phone calls
Provide technical support for Shopify-related issues and customizations
Explain complex technical concepts to non-technical clients in an understandable manner
Liaise between clients and the development team to address technical requirements
Guide clients through the possibilities and limitations of Shopify customizations
Maintain detailed records of client interactions and follow-ups
Assist in preparing project briefs and specifications for the development team

Scope:

Handle initial client consultations to understand their needs and requirements
Provide first-line support for Shopify-related queries and issues
Escalate complex technical issues to the development team when necessary
Contribute to the creation of FAQs and support documentation
Assist in gathering client feedback for service improvement
Help streamline the communication process between clients and the development team
Sunday to Thursday, 9am to 6pm UK with an hour unpaid break

Requirements

Strong understanding of the Shopify platform and its features (including Shopify Plus)

Excellent communication skills, both written and verbal

Ability to explain technical concepts in simple, easy-to-understand terms

Patient and empathetic approach to customer service

Basic understanding of web development principles, particularly related to Shopify

Ability to work in different time zones, including weekends when necessary

Experience in e-commerce or web development support is a plus

Benefits

Independent Contractor Perks:

Permanent work from home
Immediate hiring
Steady freelance job

Please note that since this is a permanent work-from-home position and an “Independent Contractor” arrangement, the candidates must have their own computer and internet connection. They will handle their own benefits and taxes. The professional fees are on hourly rates and the rate depends on your performance in the application process.

ZR_20444_JOB

Required profile