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Sr. Service Desk Agent

Remote: 
Full Remote
Contract: 
Full time
Work from: 
Florida (USA)

Offer summary

Qualifications:

Bachelor's degree in IT or related field preferred., Proven experience in a service desk or technical support role., Strong problem-solving skills and ability to troubleshoot technical issues., Excellent communication and customer service skills..

Key responsabilities:

  • Provide first-line support for technical issues via phone, email, and chat.
  • Document and track all support requests in the ticketing system.
  • Assist in the training of junior service desk staff.
  • Collaborate with other IT teams to resolve complex issues.

CGS logo
CGS
2 - 10 Employees
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Required profile

Experience

Spoken language(s):
English
Check out the description to know which languages are mandatory.
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