Offer summary

Qualifications:

Bachelor's degree in Computer Science or related field., Proficiency in troubleshooting hardware and software issues., Strong communication skills for client interaction., Experience with ticketing systems and remote support tools..

Key responsibilities:

Provide first-line technical support to end-users.

Diagnose and resolve technical issues via phone, email, or chat.

Document support requests and resolutions in the ticketing system.

Collaborate with other IT teams to escalate complex issues.

R Systems is a leading digital product engineering company that designs and builds next-gen products, platforms, and digital experiences empowering clients across various industries to overcome digital barriers, put their customers first, and achieve higher revenues as well as operational efficiency. We constantly innovate and bring fresh perspectives to harness the power of the latest technologies like cloud, automation, AI, ML, analytics, Mixed Reality etc. Our 4,400+ technology expeditioners across 26 offices are driven to explore new digital paths, leaving no stone unturned in our quest to deliver business solutions that drive meaningful impact. Our product mindset, capabilities and tools allow us to partner with Tech industry which is no longer limited to ISV and SaaS companies, but also include Telecom, Media, FinTech, InsureTech and HealthTech players, and enable faster new feature release with full ownership and integration into the CI-CD pipeline.

Job description

R Systems is looking for a talented Support Engineer with English to join our new team focused on the First Line Support. This is an excellent opportunity for people with an IT experience and beginners looking to jump-start their careers in the field of information technology to embark with us on an adventure and learn new technologies, especially Cloud technologies, while being part of a small team. Your contribution Escalate issues in line with operational processes to ensure SLA performance is adhered to Actively communicate the status of issues & events, tracking actions to ensure an appropriate audit trail is in place Log and document issues & communication via operational tools, web, email and phone Bring along Preferably degree in Computer Science or similar, even with very little experience (students are also welcome) Good level of spoken and written English as you will be working in the international environment A can-do attitude and a proven eagerness to learn and acquire new skills Ability to work in shifts 24/7 (of course, your schedule and life-work balance will be greatly considered) Level head, calm and clear thinking, open-minded, and flexibility, excellent communications skills Nice to have Working experience with Cloude Storage Concept S3, Google Drive etc.

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