Job description

About the Team/Role

Working in a lively call center environment, the Customer Service Representative is responsible for answering client inquiries regarding account maintenance and billing for WEX Fleet Factoring clients. By gaining knowledge of all programs, practices and procedures within the department, you will become proficient in multiple platforms and applications needed to provide excellent customer service and to support WEX clients.

How you'll make an impact

Answer inbound calls from drivers, business partners and fleet clients
Assist client with billing questions, payments, and invoices
Resolve client/partner inquiries in a timely manner while delivering quality customer service with each interaction.
Troubleshoot and assist client with online servicing applications
Perform account maintenance while ensuring proper security measures are met
Utilizing CRM tool to document all client activity
Maintain compliance with policies

Promote programs and products available
Maintain adherence and conformance to scheduling needs and expectations
Navigate multiple technologies (Excel, Google, Word, Factoring software type programs)
Works on assignments that are moderately difficult, requiring judgment in resolving issues or in making recommendations.

Experience you'll bring

High School Diploma/GED
2 plus years customer service experience
Basic computer and keyboarding skills and ability to navigate multiple technology applications (Excel, Google Chrome, Word)
Positive, professional attitude and phone etiquette
Willingness to work a flexible schedule to include weekends, holidays and occasional overtime
Communicate effectively, both verbal and written
Ability to problem solve

Preferred Qualifications

Factoring or over the road/transportation experience

The base pay range represents the anticipated low and high end of the pay range for this position. Actual pay rates will vary and will be based on various factors, such as your qualifications, skills, competencies, and proficiency for the role. Base pay is one component of WEX's total compensation package. Most sales positions are eligible for commission under the terms of an applicable plan. Non-sales roles are typically eligible for a quarterly or annual bonus based on their role and applicable plan. WEX's comprehensive and market competitive benefits are designed to support your personal and professional well-being. Benefits include health, dental and vision insurances, retirement savings plan, paid time off, health savings account, flexible spending accounts, life insurance, disability insurance, tuition reimbursement, and more. For more information, check out the "About Us" section.

Pay Range: $18.00 - $24.00

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