Job description

At FIS, our technology and our people are moving forward. We advance the way the world pays, banks and invests. We believe in building inclusive, diverse teams. Together, we innovate to help our colleagues, clients and communities succeed. If you’re ready to grow your career and make an impact in fintech, we have one question: Are you FIS?

We are currently looking for a Financial Services Account Associate with German and English to support the Client Services team for our location in Poznan.

What you will be doing:

The telephone and written answers from every day to complex inquiries of our customers and consultants.
Responding to our customers' challenges and providing a solution.
Compliance with quality standards, possible control function related to out KYC process.
Verification of customer KYC documentation and, if necessary, corresponding post-verification.
Escalation of difficult issues and complaint management.
Participation in projects to implement the company's goals and improve certain processes.

What you bring:

1-2 years of experience Work experience in finance
Experience in customer service – spoken and written
Languages: Fluent German (at least C1) and good communication skills in written and spoken English
Availability during our US work shift hours (starting at 1:00 PM, Monday-Friday) is essential for this role.
A high degree of accuracy, quality and service orientation
Independent and team-oriented work to achieve set deadlines
Good organizational skills and high resilience without losing focus on the customer

What we offer:

Working in an innovative and flexible environment within an established global company
Convenient office location (Warsaw, Wrocław, Poznań)
Possibility to work completely/partially remotely – we are open to your needs
Comprehensive onboarding process
Flexible working hours and a good work-life balance
Contract of employment
Competitive salary with including private health insurance for employees and their family, group life insurance, pension plan 5%
Language courses within working hours
On the job coaching and support

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Required profile