Specialty Products Account Manager

Our Sales and Account Management team is hiring a Specialty Products Account Manager.  The Account Manager will serve as the liaison between BCBST carriers, brokers, and groups.  This role involves educating and assisting clients, brokers, and carriers regarding our ancillary branded and non-branded products with an emphasis on the non-branded products.  The ideal candidate is confident, has excellent communication skills, has experience in customer service and account management, and possesses a strong understanding of ancillary products. We are seeking someone who is customer-focused, detail-oriented, enjoys multitasking, and is eager to join our team!

Job Responsibilities

• Communicating effectively with and coordinating the efforts of key underwriting, administration, loss control and claims staff in support of one or more major clients.
• Analyzing business needs, loss experience and other factors with key customers to regularly adjust products, services and terms received and address customer needs.
• Developing new business opportunities; building and managing long-term relationships with one or more existing/potential major clients within the assigned territory.
• Maintaining a database for a full range of company products, services, target markets and underwriting priorities; ensuring all related practices are consistent with organizational policies and processes.

Job Qualifications

Education

• Bachelor's Degree or equivalent work experience required. Equivalent experience is defined as 4 years of professional work experience in a corporate environment

Experience

• 3 years – Customer service or Account management experience in group service required.

Skills\Certifications

• Extensive knowledge of all Specialty lines of business including branded and non-branded ancillary products, billing, customer service, implementation, proposal generation, renewal processing and enrollment

Number of Openings Available:

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Applying for this job indicates your acknowledgement and understanding of the following statements:

BCBST will recruit, hire, train and promote individuals in all job classifications without regard to race, religion, color, age, sex, national origin, citizenship, pregnancy, veteran status, sexual orientation, physical or mental disability, gender identity, or any other characteristic protected by applicable law.

Further information regarding BCBST's EEO Policies/Notices may be found by reviewing the following page:

BCBST's EEO Policies/Notices

BlueCross BlueShield of Tennessee is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at BlueCross BlueShield of Tennessee via-email, the Internet or any other method without a valid, written Direct Placement Agreement in place for this position from BlueCross BlueShield of Tennessee HR/Talent Acquisition will not be considered. No fee will be paid in the event the applicant is hired by BlueCross BlueShield of Tennessee as a result of the referral or through other means.

Tobacco-Free Hiring Statement

To further our mission of peace of mind through better health, effective 2017, BlueCross BlueShield of Tennessee and its subsidiaries no longer hire individuals who use tobacco or nicotine products (including but not limited to cigarettes, cigars, pipe tobacco, snuff, chewing tobacco, gum, patch, lozenges and electronic or smokeless cigarettes) in any form in Tennessee and where state law permits. A tobacco or nicotine free hiring practice is part of an effort to combat serious diseases, as well as to promote health and wellness for our employees and our community. All offers of employment will be contingent upon passing a background check which includes an illegal drug and tobacco/nicotine test.  An individual whose post offer screening result is positive for illegal drugs or tobacco/nicotine  and/or whose background check is verified to be unsatisfactory, will be disqualified from employment, the job offer will be withdrawn, and they may be disqualified from applying for employment for six (6) months from the date of the post offer screening results.

Resources to help individuals discontinue the use of tobacco/nicotine products include smokefree.gov or 1-800-QUIT-NOW.