Job description

Overview:

Application Team Lead provides input to analyze, develop workflows, configure, test, implement and support

their assigned applications. Coordinates and directs an assigned team to participate in system-wide

activities while developing strong working partnerships with operational team members and

across IT. The Team Lead will provide input to the performance and support any coaching

initiatives of their assigned team members

Special Instructions: Team Lead position for the SUR Module Responsibilities:

1. Serve as the day-to-day contact for their team members. Prioritizes, makes assignments, and

conducts follow up to the team members.

2. Keeps immediate supervisor and others informed of all events affecting timeliness or barriers to

complete requests. Escalates issues as needed to obtain resolution.

3. Provides oversight and, when necessary, assists in accomplishing activities and responsibilities of

the team.

4. Collaborates with end users/stakeholders to map and develop workflows that promote positive

patient outcomes.

5. Identifies and assists in resolution of issues arising in the assigned applications and/or projects.

6. Supports and executes the goals and guidelines established by IT and the organization. Strives for

standardization and consistency in all areas.

7. Assures the team documents, tracks, and follows up on all reported problems, enhancement

requests, and system change requests for their assigned application(s).

8. Assist in developing test scenarios and actively participates in testing events for any changes to the

application. Provides follow up and documentation on any defects identified, this may include

escalation to the vendor.

9. Works closely with the training team to provide current content for assigned areas and participates

as needed.

Qualifications:

Education

Associate degree required or a minimum of 3 years of equivalent experience in a related field (clinical, information technology, electronic medical record usage).

Minimum Work Experience

Three (3) years of experience in a health care environment required.

Required Skills,Knowledge, and Abilities

Information Technology experience/ability preferred. Must be able to communicate with users of all disciplines and across all levels of the organization. Microsoft Office skills required.

Required profile