Job description

About us

At Auctane, we are united by a passion to help sellers — wherever they are, however they operate — fulfill the promises they make to consumers. The Auctane mission is to fuel commerce through exceptional delivery. We make it possible for businesses to meet the ever rising expectations of their customers, and we make the world smaller and more accessible to consumers everywhere. Auctane brands enable hundreds of thousands of merchants to annually deliver billions of products — over $200 billion worth — to customers around the globe. And Auctane is just getting started.

Auctane is a team of shipping and software experts with a passion for helping merchants move their ideas, dreams and innovations around the globe. The Auctane family includes ShipStation, Stamps.com, ShipEngine, Endicia, Metapack, GlobalPost, Packlink, and Return Rabbit. Our partners include Amazon, UPS, USPS, eBay, BigCommerce, Shopify, WooCommerce, and Walmart.

Our values

Win as One. Delight Customers. Deliver Great Outcomes.

About the team

Return Rabbit provides a multi-channel customer service platform specializing in the post-purchase experience. Our unique ability to present retail shoppers with servicing options based on their shopping context gives retail brands the ability to extend engagement moments, recover at-risk revenue and build meaningful relationships, whether at store or online.

Backed by deep domain knowledge in retail supply chain, artificial intelligence and behavioral insights, Return Rabbit makes achieving high efficiency and productivity for retailers dead easy.

And we’re multiplying! We're looking for motivated, sharp, hardworking folks who love a fast-moving, occasionally chaotic but highly rewarding environment! If you love partnering with your teammates to deliver dynamite outcomes for customers, then this is gig for you. If you love to learn about new technology, and then dig-in to help improve it and make customers even MORE successful, then you'll thrive here at Return Rabbit!

What will you be doing?

Lead the integration of Return Rabbit with Auctane's marquee product ShipStation with 130k+ clients shipping billions of packages.
Maintain our existing systems with a strong focus on scalability, resilience and security especially as we scale to serve ShipStation's 130k+ clients
Lead a team of 3-4 developers maintaining their code quality and reviewing architectural designs for every feature.
Translate business requirements into technical solutions, recommend alternative technical and business approaches, and lead engineering efforts to meet aggressive timelines with optimal solutions.
Build reusable components and packages for future use. Maintain and improve already existing processes
Work closely with principal engineers to deliver quality technology solutions
Integrate with our eCommerce partners (Shopify, BigCommerce, Amazon), shipping partners (UPS, USPS, FedEx, DHL), ERP and WMS systems.
Manage Kubernetes and Docker based global deployment of our infrastructure.

What are we looking for?

Minimum 5-7 years of experience working with backend technologies like Python and Django
Strong verbal and written communication skills
Experience with SQL and NoSQL databases (Postgres preferred)
Deep understanding of versioning across APIs as well as libraries and dependencies.
Experience in building highly scalable, universally available, multi-region, and distributed systems.
Experience in AWS services like ELB, Fargate, Lambda, RDS, Beanstalk, etc
High attention to detail while designing solutions and the ability to think through boundary conditions.
Experience in deploying and maintaining large scale server-side applications and microservices
Experience with python testing tools and test automation
Ability to lead the development of any large-sized feature End to End
Strong sense of ownership and leadership quality
Experienced in some tools of our current tech stack- Python, Django, Postgres, Node.js, Redis, MongoDB, ElasticSearch, Kafka, RabbitMQ, Serverless Functions (Lambda), AWS, Docker, Kubernetes, Jenkins, Airflow

What will make you stand out?

Prior experience at a growth stage Internet/Software company
Experience with test-driven development and automated testing frameworks.
Understanding of front-end technologies, such as ReactJS
Operational Excellence - monitoring & operation of production services.
Multi-tenant SaaS database tenancy patterns & system architecture patterns
E-Commerce domain experience is a strong plus
Cloud deployment and scaling experience
Exposure to ML powered data analytics and LLMs is a strong plus

What do we offer?

Work with a passionate and highly skilled team
We have an open culture where we value diversity and responsibility
100% Remote (with an option to attend office) - which means we encourage you to create the work environment that you thrive in
You will have flexible working hours with some overlap with colleagues' timings
We aim to hire not only the best-in-class talent but also high-potential individuals with the aspiration to grow, learn, build, create and win.
Our core values - Trust, Integrity, Respect & Transparency
We are ONE TEAM
Industry-grade compensation

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