Onboarding Delivery Manager

About Platform.sh

The Platform.sh Platform-as-a-Service (PaaS) removes the complexities of cloud infrastructure management and optimizes development-to-production workflows, reducing the time it takes to build and deploy applications. Delivering efficiency, reliability, and security, giving development teams both control and peace of mind. Built for developers, by developers.

Adopted and loved by 16,000+ developers, 7,000 customers, and for nearly a decade Platform.sh has been providing out-of-the-box capabilities that serve as the launchpad for creative development teams’ out-of-the-box thinking.

We provide 24x7 support, managed cloud infrastructure, and automated security and compliance with an all-in-one PaaS. We give our customers complete control over their data by keeping applications secure and available around the clock.

Platformers are a remote, global workforce, and we thrive in a multicultural team. We are committed to open source and an open, welcoming environment. Our team spans the globe and the experience spectrum. What's our commonality, our cultural fabric? A curious spirit and a thirst for knowledge; an eagerness for innovative ideas and cultures. We believe we can build anything together in an environment that frees you to do your best work.

Bring your expertise and enthusiasm to our growing, global organization. Your contributions, collaboration, and unique point of view are recognized and valued here.

Impact of an Onboarding Delivery Manager

You play a crucial role in ensuring new customers successfully transition to Platform.sh. As an Onboarding Delivery Manager, you guide clients through their first steps on our platform, setting them up for long-term success. Your work directly impacts customer satisfaction, adoption rates, and retention by making onboarding seamless and efficient.

Balancing project management with technical expertise, you oversee the entire onboarding process, from initial setup to go-live, ensuring applications launch smoothly and development teams are equipped with best practices. You anticipate challenges, proactively address roadblocks, and advocate for customer needs, making sure they get the most out of our tools and infrastructure.

Beyond onboarding, you collaborate with internal teams to refine processes, improve efficiencies, and enhance the overall customer experience. Your ability to align business objectives with customer goals ensures that every new account maximizes its potential, driving both client success and Platform.sh’s growth.

What to expect

• Customer onboarding management: Guide and coordinate every aspect of the onboarding process, ensuring new customers are set up for long-term success on Platform.sh.

• Project planning: Develop and maintain detailed onboarding project plans, aligning with customer goals and timelines while collaborating closely with the Onboarding and Migration Specialist.

• Customer communication: Serve as the primary point of contact throughout the onboarding process, providing regular updates, addressing questions, and managing expectations with clarity and care.

• Cross-functional collaboration: Partner with sales, support, product, and engineering teams to ensure a seamless onboarding experience and alignment with customer needs.

• Process optimization: Continuously improve onboarding processes to enhance efficiency, scalability, and overall customer satisfaction.

• Risk management: Identify potential risks & challenges early, and proactively develop strategies to address them.

What you bring

• Project Management: 3+ years of experience managing multiple projects in a customer-facing environment, with familiarity in project management tools like Jira or Linerar.

• Technical acumen: Basic knowledge of cloud hosting, DevOps practices, and web application architecture, with a strong desire to deepen expertise. Familiarity with tools like Git, CI/CD pipelines, and containerization technologies is a plus.

• Customer-centric mindset: Strong interpersonal and communication skills, with a proven ability to build and maintain meaningful customer relationships.

• Collaborative approach: Comfortable working across teams in a remote, global environment, fostering cross-functional alignment and shared success.

• Empathy and care: Ability to approach challenges from multiple perspectives, ensuring solutions are thoughtful and inclusive.

• Effective communication: Strong command of written and spoken English.

• Continuous improvement: Proactively seeks opportunities to enhance processes and optimize efficiency.

Where we hire

At Platform.sh, remote work isn't just a trend - it's our way of life. The freedom of remote work with the support of a diverse, global team has been our successful model for nearly a decade! Our culture celebrates flexibility and collaboration, while we have team members in over 30 countries spanning every time zone, we are currently focused on hiring for this role in France, Germany and Spain, to enhance team synergy, we come together (at least) once a year in person, seizing the opportunity to connect, tackle challenges, and foster camaraderie. 

How we hire

We know that a great hire won’t meet every requirement that we’ve outlined. If you can see yourself elevating the team, we want to hear your story. Few of us would be here had we not taken a chance.   

You can expect 4 interviews on Google Meet to follow the order below. Should you successfully move through the entire process you will have the opportunity to meet with a variety of Platformers. Our goal is to ensure you can make the most informed decision on whether this role, and our culture aligns with what you’re looking for in your future working environment. 

1. 45 Minutes with Talent Acquisition 
2. 60 Minutes with Hiring Manager (Senior Manager, Onboarding & Migration)
3. 60 Minutes with Team (IC's)
4. 45 Minutes with Executive (Director, Technical Services)

All roles require background checks.

What we offer:

💡 An innovative product you can believe in. We’re sustainably changing the way companies develop and manage their web applications

🏆 We’re voted as A Best Place to Work by 96% of our employees, Forbes Top 30 Companies for Remote Jobs, and France Best Workplaces for Women

🗣️ Leadership that cares in a flexible, open work environment, where your voice is encouraged. We can always find ways to do better and look forward to hearing your ideas

🌎 Global team, rich with culture and diversity

🧳 Annual team gatherings

💆‍♀️ Wellness budget

🧠 Professional development budget

💻 Office equipment budget

 👫 Mentorship Program

🩺 Comprehensive health coverage (US, CA, UK, and FR employees only)

🏝 Generous PTO (geographically dependent)

👶 Inclusive parental leave (geographically dependent)

📈 Company stock options (discretionary)

♾️ Unlimited Platform.sh accounts

You’re welcome here.

At Platform.sh, we take pride in our commitment to being an inclusive and diverse workplace. We strive to create an environment built on trust, support, and respect for all individuals. We welcome everyone, regardless of gender identity and expression, race, ethnicity, disability, sexual orientation, color, religion, creed, gender, national origin, age, marital status, pregnancy, education, languages spoken, or veteran status. We encourage you to be yourself, connect with like-minded individuals, and share your passions.

If you require accommodation at any stage of our recruitment process, please don't hesitate to reach out to your talent acquisition partner. Your comfort and accessibility are important to us.