Accounts Receivable Officer - Billings

How you can help make a better world of work

Culture Amp is looking for an exceptional Accounts Receivable Officer to join us in our mission to make as many culture-first companies possible through accessible people analytics. This role offers ownership of high-volume invoice creation, with the empowerment and autonomy to innovate and improve routine processes. You will have the opportunity to deeply learn the end-to-end accounts receivable process while driving improvements within a collaborative team environment.

Your responsibilities will include generating, verifying, and distributing approximately 50 invoices per day, ensuring accuracy in alignment with customer agreements and billing terms. You will also interact with both internal and external stakeholders to ensure the precise processing of invoices, adjustments, and payments, while maintaining up-to-date billing records for a growing customer base. The ideal candidate will possess strong communication skills, a deep understanding of accounts receivable operations, and the ability to excel in a dynamic, fast-paced environment.

What you’ll spend time doing

• Invoice Generation & Distribution: Responsible for generating, verifying, and distributing approximately 50 customer invoices per day, ensuring that all details align with customer agreements and billing terms.
• Invoicing Adjustments & Queries: Process invoice adjustments and investigate any invoicing queries or discrepancies in a timely and accurate manner.
• Daily AR Shared Inbox Management: Promptly resolving customer queries and requests, completing new vendor forms, uploading invoices to customer portals, and directing emails to the correct recipients.
• Stakeholder Point of Contact: Act as the main point of contact for internal and external stakeholders for invoicing inquiries and account-related assistance.
• Accounts Receivable Records Maintenance: Ensure proper maintenance of accounts receivable records, updating customer data, identifying discrepancies in SFDC, NetSuite, and other systems, and escalating issues as needed.
• Collaboration for Billing Accuracy: Ensure alignment with sales and customer teams on customer agreements and billing expectations to ensure accurate billing and an enhanced customer experience.
• Continuous Process Improvement: Contribute to ongoing improvements in accounts receivable processes, procedures, and systems by actively participating in relevant projects.
• Processing credit memos and adjustments: Reviewing and applying credit memos, adjustments, or refunds to customer accounts as per company policies
• Month-End & Sales Tax Support: Assist with month-end tasks, including reviews and sales tax reconciliations, to ensure accurate financial reporting.
• Cash Payments: Assist with processing cash payments received from customers and accurately applying them to accounts.
• Debt Collection Support: Assist with overdue debt collection by liaising with internal stakeholders and external customers to facilitate timely payment.

What you’ll potentially bring to the table

• Previous knowledge and experience in accounts receivable and general finance, with a strong understanding of invoicing processes
• Experience in high volume invoice creation, handling multiple customers at once in a fast paced environment
• Excellent attention to detail and the propensity to self review work to ensure accuracy and completeness
• A strong sense of ownership and responsibility, with the confidence to admit mistakes and a willingness to learn and improve from them.
• Strong verbal and written communication skills to effectively collaborate with internal teams and external customers.
• Excellent problem-solving skills with the ability to handle complex invoicing issues and discrepancies
• An understanding of the 'Culture First' mentality, demonstrating collaboration, adaptability, and contributing positively to team success
• Ability to manage time effectively and handle competing priorities while remaining calm in a busy environment.
• (preferred but not essential) Experience with global billing practices and the application of various taxes (e.g., VAT, sales tax) across different countries and currencies.
• (preferred but not essential) Experience using Netsuite and Salesforce