Description

Key Responsibilities:

Prepare, configure, and deploy computers (mostly Windows and some macOS) for employees, focusing on optimizing setups for software developers and engineers.
Diagnose and resolve hardware, software, and connectivity issues with a strong emphasis on developer tools and environments.
Analyze system logs, monitor performance, and implement troubleshooting steps to resolve technical issues.
Manage and resolve technical support tickets remotely using tools like Zendesk.
Document and update self-help guides and knowledge base articles, tailored to common issues faced by developers and engineers.
Administer and support IT systems, including Okta, JAMF, Slack, and ManageEngine, with attention to software development workflows.
Collaborate with software engineers and broader audience to address specific IT needs, ensuring smooth development environments and workflows.
Continuously improve IT support processes, workflows, and systems to enhance service delivery.
Handle multiple priorities effectively, keeping employees informed on progress and managing expectations.
Proactive in providing updates, flagging issues, and maintaining transparent communication with managers and teammates.

Qualifications:

Bachelor's degree in computer science, IT, or equivalent experience.
3-7 years of proven experience in IT support, system administration, and troubleshooting, with a heavy focus on supporting software developers and engineers.
Expertise in Windows and macOS operating systems, imaging, deployment, encryption, and antivirus solutions.
Familiarity with tools and platforms commonly used by developers, such as Git, CI/CD pipelines, Docker, and Visual Studio.
Hands-on experience with Microsoft 365, Active Directory, and remote desktop tools.
Strong problem-solving skills, with the ability to address developer-specific technical challenges.
Proficiency in managing development-focused IT environments and workflows, including permissions and resource configurations.
Excellent written and verbal communication skills in English, with the ability to explain technical concepts clearly to non-technical individuals and technical teams alike.
Self-motivated and capable of working independently in a remote role while delivering outstanding support.

Preferred Tools & Technologies:

Active Directory & Entra ID
Zendesk Ticketing System
Atlassian Products: Jira & Confluence
JAMF
ManageEngine
SmartDeploy
Sophos
Okta
Slack
Microsoft 365
BeyondTrust
ProofPoint
Remote Desktop/VDI/VM tools
Absolute
Zoom

Compensation

For roles with compensation ranges:

In the spirit of pay transparency, we are excited to share the monthly base salary range for this position is 12,317 - 18,467 RON, exclusive of fringe benefits or potential bonuses. If you are hired at Payscale, your final base salary compensation will be determined based on factors such as skills, education, and/or experience. In addition to those factors – we believe in the importance of pay equity and consider any internal equity of our current team members as a part of any final offer. Please keep in mind that the range mentioned above is the full base salary range for the role. Hiring at the maximum of the range would not be typical in order to allow for future & continued salary growth. We also offer a generous compensation and benefits package (more information on benefits listed below).

About Payscale

As the industry leader in compensation management, Payscale is on a mission to help job seekers, employees, and businesses get pay right and to make sustainable fair pay a reality. Empowering more than 65% of the Fortune 500, Payscale provides a combination of diverse and dynamic data sources, experienced compensation services, and scalable software to enable organizations such as Angel City Football Club, Panasonic, Mars Global, eBay, American Airlines and PetSmart to make fair and appropriate pay decisions.

Pay is powerful. To learn more, visit www.payscale.com.

Location

Payscale Romania has an employee centric hybrid model that provides you the flexibility to do your best work in a space that supports you, while also finding time to collaborate in person in our office for the moments that matter.

In our hybrid model, employees can work from the location that works best for them when not in the office.

When you work from home, we recommend ensuring that you can meet the following technology, equipment and workspace requirements:

High-Speed Internet - A stable broadband or fiber connection (satellite is highly discouraged) with a minimum speed of 100 Mbps in a dedicated workspace that has a reliable Wi-Fi signal.

Device for Multifactor Authentication (MFA/2FA) - smartphone, tablet, etc.

When it matters (usually no more than a few times a year) we take the time to gather in larger groups for in-person events. Payscale has employees across the US, Canada, UK, and Romania however we are currently unable to hire in the Quebec Province, Northern Ireland, and Hawaii.

Benefits and Perks

All around awesome culture where together we strive to live our 5 values:

Respect every individual, work as a team

Be Customer first, customer centric

Have a Bias towards action

Commit to excellence (we give our best everyday)

Make Data driven decisions

An open and inclusive environment where you’ll learn and grow through programs and resources like:

Monthly company All Hands meetings

Regular opportunities for executive leadership exposure through things like AMAs

Access to continued learning & development opportunities

Our commitment to a continuous feedback culture which allows us to drive performance and career growth

A growing network of Employee Resource Groups

Company sponsored volunteer hours

And more!

Our more standard benefits

15 paid Romania public holidays + 2 additional Payscale holidays (Global Mental Health Day & US Independence Day)

25 paid days of additional leave

Supplemental medical covered by Payscale for employees

Employees can add supplemental for family/spouse/dependents at their own expense

Additional days of per RO Labor Code that are not included in holidays & additional leave days

Equal Opportunity Employer:

We embrace equal employment opportunity. Payscale is committed to a policy of equal employment opportunity for all applicants and employees. It is our policy that employees will not be subjected to unlawful discrimination on the basis of race, color, religion, sex, age, national origin, or ancestry, physical or mental disability, veteran or military status, marital status, sexual orientation, political ideology, and any other basis protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including but not limited to: recruitment, hiring, transfers, promotions, training, discipline, termination, compensation and benefits, performance appraisals, education, and social and recreational programs.

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates, so please don’t hesitate to apply — we’d love to hear from you.

If you have a disability or impairment and need assistance with the application process, please email [email protected] for support.

Fraud Alert:

Payscale values security and privacy. During your job application and interview process, we will never ask for your personal banking or financial information, social security number, or other sensitive information, if you are unsure if a message is from Payscale, please email [email protected]

IT Technician II Support

Job description

Description

Key Responsibilities:

Qualifications:

Preferred Tools & Technologies:

Required profile

Experience

Hard Skills

Other Skills

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