Description
Full-time/Direct hire/100% Remote USA
The Sr. Software Engineering Manager is responsible for Spok Mobile, Care Connect Web, and the Performance, Integration and Certification Solution test team. The chosen leader will play a critical role in the future of the Spok product suite. They will lead multiple development and QA teams to enhance, sustain, and innovate solutions to improve the customer experience – building upon our existing services, while building the infrastructure utilized in the modernization of the Spok products.
This role will lead a highly-motivated team of global engineers (development and QA) to build and deliver complex software in accordance with project requirements, UX design, and industry best practices. The candidate will facilitate and participate in meaningful collaboration sessions on how to solve customer problems and participate in determining scope for the modernization projects. Partnered closely with Spok’s Enterprise Architect, they will own components of the architecture and direct the work of team members; scaling projects efficiently while maximizing performance and minimizing costs and ensuring quality.
Essential Duties and Responsibilities
>Lead team (4-5 US FTE, 10-20 offshore/nearshore resources with possible growth) to develop Spok’s software that will be a key component of our product offering.
>Ensure there is proper technical guidance in software design and development activities. Oversee development team and coordinate strategies amongst teams to ensure technologies are interconnected and product lines are working smoothly.
>Lead Scrum activities.
>Work with Product Management to define features and capabilities for the product.
>Own component(s) of the architecture and direct the work of other team members.
>Ensure new software meets quality standards.
>Lead efforts to troubleshoot, debug, resolve product issues as they arise.
>Support the application lifecycle (concept, design, test, release, and support). Follow established development, documentation, testing and deployment processes.
>Gather requirements and suggest solutions; serve as an integrator between business needs and technology solutions.
>Collaborate with product management team to plan new features.
>Participate in planning and scoping meetings for future projects.
>Work with global team of engineers.
>Work cross functionally to resolve complex customer problems.
>Responsible for managing and maintaining project and work backlog; able to re-prioritize tasks as the business deems appropriate. Lead other engineers in planning, prioritizing, and executing assigned tasks within deadlines; identify, track and mitigate risks as appropriate.
>Stay current with new technology trends.
>Train, coach, and mentor other engineers. Be the ambassador for the culture of accountability, quality, and security in all aspects of our process and solutions.
Required Education, Skills, and Experience
>Bachelor's degree from four-year college or university
>Six to Eight years’ related experience
>Agile development, SAFE experience preferred
>5+ years of managing engineering resources
>8+ years of development or development testing experience
>Experience working cross functionally to align work product deliverable, mitigating conflict
>Experience managing multiple software development teams, including global locations
>Experience dealing with secure development practices and implementing standards-based Identity and Access Management solutions
>Experience with Service-Oriented Architectures
>Experience with CI/CD Pipelines
Spok, Inc., a wholly owned subsidiary of Spok Holdings, Inc. (NASDAQ: SPOK), headquartered in Plano, Texas is proud to be a global leader in healthcare communications. We deliver clinical information to care teams when and where it matters most to improve patient outcomes. Top hospitals rely on the Spok Care Connect® platform to enhance workflows for clinicians and support administrative compliance. Our customers send over 70 million messages each month through their Spok® solutions. Spok enables smarter, faster clinical communication.
Spok is a trademark of Spok Holdings, Inc. Spok Mobile and Spok Care Connect are trademarks of Spok, Inc.
At Spok, Inc., we provide equal opportunity to all employees and applicants without regard to race, color, creed, religion, national origin, gender, sexual orientation, age, gender identity, genetic information, disability, protected veteran status, marital status, membership or activity in a local human rights commission, status with regard to public assistance or any other protected status or characteristic. Should you have a disability and need assistance or accommodation in the application process, contact Human Resources at 1-800-852-8935
