Job description

About the Client:

Our client is a digital marketing agency specializing in helping home service businesses grow through comprehensive digital solutions. They transform websites into lead-generating assets while building brand awareness through SEO, social media, and paid advertising campaigns.

About the role:

We are seeking an experienced Operations Manager to oversee and optimize daily operations within a fast-paced digital marketing agency. The ideal candidate should be highly proactive, detail-oriented, and organized, with experience managing remote teams and working with flow charts and project management systems. The role aims to streamline fulfillment processes and remove the CEO from day-to-day operational management.

The Operations Manager will be responsible for project management, team coordination, and ensuring accountability for deadlines. They will play a critical role in optimizing workflows, standardizing processes, and ensuring that the team operates efficiently and effectively.

Experience in a digital marketing agency is a plus.

What you’ll be doing:

Rebuild and oversee the project management system (Zoho) and ensure alignment with business processes.
Conduct and lead daily team meetings to track project progress and team accountability.
Monitor and track deadlines to ensure timely delivery of client projects.
Develop and optimize SOPs and workflows to improve efficiency.
Collaborate with leadership to implement strategic initiatives that enhance operational performance.
Ensure the smooth onboarding of new team members, providing guidance on workflows and expectations.
Manage and optimize team productivity by identifying inefficiencies and resolving operational bottlenecks.
Oversee team coordination across different time zones to maintain seamless communication and workflow execution.

Who are we looking for?

3+ years of experience in an Operations or Project Management role.
Strong expertise in Zoho or similar project management systems (ClickUp, Asana, Monday.com, etc.).
Highly organized and detail-oriented with experience in workflow optimization and process standardization.
Experience managing remote teams (ideally 8-10 people in an agency setup).
Strong analytical skills with the ability to identify inefficiencies and implement effective solutions.
Excellent communication skills with the ability to lead and motivate teams.
Experience conducting daily stand-ups and team meetings to ensure project accountability.
Experience working in digital marketing agencies is a plus.