Job description

Therabody® is the wellness tech leader with a mission to inspire and enable every body and mind to keep moving. Therabody’s product ecosystem includes category-creating innovations in wellness products, proprietary software, digital content, and biometrics that have proven benefits around alleviating stress and pain and enhancing performance and sleep. Not only is it part of our brand ethos to help others, but we are also defining the cutting edge of wellness technology while winning accolades such as Fast Company’s Brands That Matter, Oprah's Favorite Things 2022 and the TIME Best Inventions 2022 award.

Who We’re Looking For:

Therabody is looking for a detail oriented Sales Operations Associate to assist our domestic and international sales teams with order fulfillment and distributor relations. They will need to be an organized taskmaster with keen attention to detail. Well organized and ability to self-structure the day.

Key Responsibilities

Verify and enter incoming B2B purchase orders

Respond to customer inquiries regarding order status, inventory availability, tracking, etc

Monitor orders and fix issues that are preventing them from dropping to the 3PL for shipment

Review order book daily to ensure expected ship dates are accurate

Report expected revenue for each month based on current order book

Coordinate special handling of orders with 3PL and logistics team

Respond to RMA and warranty replacement requests

Enter and track Free of Charge (FOC) orders

Specialty handling of orders for top clients and partnerships

Set up new SKUs with customers

Support sales on administrative items

Support sales ops team on special projects

The Right Person Would Have

1+ years of experience

Experience with NetSuite or similar ERP system

Outstanding organizational skills with a keen attention to details

Excellent follow-up and time management skills

Strong ability to multitask and meet tight deadlines

Proactive self-starter that is creative and flexible with a can-do attitude

Excellent interpersonal and communication skills (written and oral) for effective interaction with all levels within the company

Ability to work efficiently in a highly demanding and time sensitive environment

Strong sense of project ownership and dedication to delivering outstanding results

Therabody is committed to diversity, equity and inclusion. We will not tolerate discrimination in employment, employment-related decisions, or in business dealings on the basis of race, color, genetic information, age, sex, sexual orientation, religion, disability, ethnicity, national origin, veteran status, marital status, pregnancy, or any other legally protected status. We will strive to provide an environment free of discrimination to our team members, customers, guests, and suppliers. We seek contributors from all backgrounds and walks of life to join our team, and we encourage our employees to bring their empowered, passionate, and authentic selves to work every day.

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