Group Coordinator

Job Description

Groups Coordinator

Position: Groups Coordinator

Area: Groups

Reports to: Jeanne Flood

Location: Remote 

Target Start: ASAP

About Classic Vacations – The Classic® Difference

Classic Vacations is the #1 luxury vacation wholesaler for Travel Advisors, driven by a singular purpose: to delight our clients with exceptional vacation experiences. Our team’s commitment to excellence ensures that every journey we create is seamless, luxurious, and filled with unforgettable moments. We take pride in our role as trusted partners to travel professionals worldwide, providing world-class accommodations, unparalleled service, and exclusive privileges in premier destinations.

Role Overview

At Classic Vacations, we create unforgettable experiences for travelers worldwide. Our Group Coordinator plays a crucial role in ensuring the seamless execution of contracted group travel, serving as the bridge between our clients, vendors, and internal teams. This position is responsible for managing group contracts, overseeing communications, and ensuring data integrity, all with the goal of delivering an exceptional experience for our customers. If you thrive in a fast-paced environment, have a keen eye for detail, and enjoy working collaboratively to bring travel dreams to life, we’d love to have you join our team!

Why This Role Matters

Group travel is a cornerstone of Classic Vacations, and the Group Coordinator ensures that once a group is booked, every detail is meticulously handled. This role impacts the overall customer experience, vendor relationships, and the company’s reputation for delivering seamless, high-quality travel services. As a Group Coordinator, you will play a key role in maintaining operational excellence and ensuring that clients feel confident and excited about their travel plans.

Key Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

In alignment with Classic’s commitment to building a cohesive and high-performing team, your responsibilities will include:

Data Management & Integrity 

Contract & Deadline Oversight

Client & Vendor Communication

Quality Control & Compliance 

Customer Satisfaction 

Process Improvement

Collaboration & Teamwork

The above is intended to describe the general content of and requirements for the performance of this position.  It should not be construed as an exhaustive statement of duties, responsibilities, or physical requirements.  Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this position at any time. 

Qualifications & Skills 

In line with Classic’s values of continuous improvement and organizational health, we seek a leader who exemplifies both technical expertise and a collaborative spirit.

Experience & Knowledge

Technical Proficiency

Attention to Detail

Time Management & Organization

Communication Excellence

Problem-Solving Ability

Team-Oriented Mindset

Employment Terms & Benefits:

• Work Schedule: Full-time, 40 hours per week, with virtual office work.
• Compensation: Hourly wage with an annual merit increase based on individual performance and overall company success.
• Travel: n/a

Physical Requirements: 

At Classic Vacations, we’re more than a travel company—we’re dream makers. Our team is passionate, driven, and committed to delivering world-class service while fostering a culture of collaboration, innovation, and excellence.

By joining us as the Reservations Lead, you’ll be part of a company that values its people, prioritizes work-life balance, and provides opportunities for personal and professional growth. Together, we’ll redefine luxury travel experiences and make lasting impacts on clients’ lives.

Entrepreneurial Mindset and Adaptability

In our entrepreneurial and collaborative environment, every team member is encouraged to contribute to the ongoing improvement and success of the organization. While each role has specific responsibilities, we embrace flexibility, 

and employees may engage in tasks beyond the traditional job scope when these opportunities arise. This approach fosters professional growth, allowing individuals to expand their skills, take on new challenges, and build strong cross-departmental relationships. Aligned with our commitment to mutual success, team innovation, and shared accountability, we believe that empowering every employee to actively participate in organizational growth enhances both individual development and our ability to serve our customers and community.

Classic Vacations’ Commitment to Diversity & Inclusion

Classic Vacations is an Equal Opportunity Employer. We are dedicated to fostering an inclusive workplace where every team member is valued, respected, and supported, regardless of background. We are committed to a culture 

that celebrates diversity and empowers all employees to reach their full potential.

Affirmative Action Statement

It is the policy of Classic Vacations to provide equal employment opportunities without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, genetic information, or any other protected characteristic under applicable law. This policy relates to all phases of employment, including, but not limited to, recruiting, employment, placement, promotion, transfer, demotion, reduction of workforce and termination, rates of pay, and all other conditions and terms of employment. EEOE/M/F/Vet/Disabled. All your information will be kept confidential according to EEO guidelines.

For more information, please contact Classic Vacations Human Resources @ questions@classicvacations.com