Senior Business Analyst

From Intake to Outcomes, CareMetx is dedicated to supporting the patient journey by providing hub services, innovative technology, and decision-making data to pharmaceutical, biotechnology, and medical device innovators.

Job Title: Sr. Business Analyst

POSITION SUMMARY:

The Senior Business Analyst plays a critical role in understanding and assessing the impact of business changes and needs; analyzing and capturing requirements; communicating requirements to relevant stakeholders; and monitoring the build of the solution to ensure it meets the requirements.

The Senior Business Analyst must have a solid understanding of the client's existing business processes, the key drivers and measures of success for the business, and the short- and long-term direction of the business and related technologies. They must have a working knowledge of the business area that they support and should be equally aligned with the IT department. Through adaptable communication skills and the ability to translate between technical and business language, they work collaboratively, negotiating requirements across multiple groups. Strong leadership, relationship management, interpersonal, negotiation and communication skills are also required.

The Senior Business Analyst is the liaison between the operations and the IT organization. They collect, analyze, develop, document, communicate business requirements, and support user testing to achieve business goals. They will interact directly with clients, key stakeholders and IT development to ensure proposed processes and systems meet desired needs. They will support one or more moderately to highly complex business processes and serve as a team member within an Agile delivery team.

PRIMARY DUTIES AND RESPONSIBILITIES:

• Act as senior level business analyst for highly visible program implementations or program design enhancements
• Document and maintain business and functional requirements and ensure consistency
• Provide consultative assistance to business users and stakeholders looking to streamline processes by analyzing and determining problem/opportunity/solution resolution
• Elicit requirements from end users to solve a business problem and identify the desired results
• Anticipate, quantify and resolve problems and issues with requirements.
• Communicate with clients and stakeholders using data process models to clarify and validate requirements
• Oversee implementation, coordinating tests and observing initiation of the system to validate performance and ensure all business requirements and their integrity are maintained.
• Address issues and questions related to intended functionality of the system, as well as support the business in implementing the required changes to make effective use of the new system
• Serve as the conduit between the customer community (internal and external customers) and the software development team through which requirements flow
• Perform all responsibilities within the guidelines and IT policies and directives at or above our client's performance and evaluation standards.
• Utilize time management skills and multi-tasking capabilities to handle multiple and parallel projects, deliverables while working both independently and collaboratively within a team.
• Maintain user confidence and protect operations by keeping information confidential.
• Occasional travel may be required.

EXPERIENCE AND EDUCATIONAL REQUIREMENTS:

• Bachelor's degree in computer science, engineering or management information systems with a minimum of five (5) years of experience as a Business Analyst, Systems Engineer or equivalent.
• Experience in the Pharmaceutical, Medical Device or Healthcare industry.

MINIMUM SKILLS, KNOWLEDGE AND ABILITY REQUIREMENTS:

• Proven management and supervisory experience for the work of one or more Business Analysts
• Demonstrated experience in multiple phases of the software development lifecycle and project management
• Proven leadership skills with the ability to effectively and professionally represent the organization at the client site.
• Ability to work autonomously with little oversight or direction
• Critical thinker who can evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs
• Employ facilitation techniques in discussing requirements with clients and internal Agile delivery teams
• Able to identify “as-is” state vs. “to-be” state using a variety of applicable tools and techniques depending on the project and its complexity including but not limited to use-case diagramming, ERD diagrams, data flows and business process workflows.
• Experience in Agile Development methodologies
• Management and maintenance of requirements traceability
• Write logical, comprehensive, concise reports, meeting minutes, correspondence; communicate effectively orally and in writing.
• Well-organized with the ability to manage multiple tasks at once in order to meet demanding deadlines.
• Team player who can effectively work in a fast-paced environment.
• Proficient in Microsoft Office (Excel, Access, PowerPoint, Word)
• Proficient in Microsoft Visio, Project and SharePoint

Preferred Skills

• Experience working in a startup atmosphere
• Experience developing and customizing requirements, process, and design documentation
• Experience working with Jira to to create work items and collaborate with Agile delivery teams to prioritize, plan, and execute work
• Experience working with and presenting to executive level clients
• Experience performing requirements, design, and testing activities
• Change management experience to include internal/external system training, external communication development on behalf of the client, demo facilitation
• Strong understanding of system architecture and a desire to participate in development strategy
• Experience with service-oriented architecture and accompanying functional documentation

* CareMetx considers equivalent combinations of experience and education for most jobs. All candidates who believe they possess equivalent experience and education are encouraged to apply.

At CareMetx we work hard, we believe in what we do and we want to be a company that does right by our employees. Our niche industry is an integral player in getting specialty products and devices to the patients who need them by managing reimbursements for those products, identifying alternative funding when insurers don’t pay, and providing clinical services.

CareMetx is an equal employment opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, sex, sexual orientation, gender identity, religion, disability, age, genetic information, veteran status, ancestry, or national or ethnic origin.