Regional Facilities Director

Job Overview:

The Regional Facilities Director is responsible for overseeing the maintenance and operations of a portion of the company’s multifamily property portfolio. Reporting to the Facilities Director, this role ensures that all properties under their purview are maintained to company standards, comply with safety regulations, and meet the needs of residents. The Regional Facilities Director will manage a team of site-level maintenance managers and staff, oversee capital improvement projects, and work closely with community directors to ensure effective and efficient facilities management across their assigned region.

Key Responsibilities:

• Regional Operations Management:
• Oversee the facilities operations of all properties within the assigned region.
• Ensure properties meet operational standards through regular inspections and audits.
• Implement and oversee preventative maintenance programs tailored to each property’s needs.
• Coordinate emergency response and ensure timely resolution of urgent maintenance issues.
• Team Leadership:
• Support a team of on-site service team members across the region.
• Develop, mentor, and lead site-level maintenance teams to ensure high performance and professional growth.
• Ensure consistent implementation of company-wide facilities policies and procedures.
• Set clear performance goals and conduct regular performance reviews for regional teams.
• Budgeting and Financial Oversight:
• Develop and manage the regional facilities budget, including both maintenance and capital improvement expenditures.
• Collaborate with Community Directors and the Facilities Director to control costs while ensuring high-quality service.
• Monitor and report on regional spending, ensuring projects stay within budget.
• Vendor and Contractor Management:
• Manage relationships with regional vendors and contractors to ensure consistent service and competitive pricing.
• Oversee contractor work for large repairs, renovations, or special projects, ensuring quality and compliance with company standards.
• Negotiate regional service agreements and contracts in alignment with company-wide strategies.
• Capital Project Management:
• Plan and execute capital improvement projects across the region, such as major repairs, renovations, or system upgrades.
• Ensure capital projects are completed on time, within budget, and to company standards.
• Work with the Facilities Director to align regional projects with the organization’s long-term strategic goals.
• Safety and Compliance:
• Ensure all properties within the region comply with federal, state, and local regulations, including OSHA, ADA, and fire safety codes.
• Conduct regular safety audits and ensure all maintenance staff are trained in safety protocols.
• Maintain accurate records for inspections, permits, and compliance-related documentation.
• Collaboration and Stakeholder Management:
• Work closely with key leaders to ensure maintenance operations support the overall business goals.
• Serve as the primary point of contact for facilities-related issues in the region, communicating with both internal stakeholders and external partners.
• Collaborate with the Facilities Director to align regional efforts with company-wide initiatives.
• Resident Experience:
• Ensure that maintenance operations enhance the resident experience, addressing maintenance requests in a timely and professional manner.
• Support property management teams in maintaining high resident satisfaction through facility upkeep and quick problem resolution.

Qualifications:

Experience:

• 7+ years of experience in property maintenance, facilities management, or a related field, with at least 3+ years in a leadership role overseeing a multi-site portfolio.
• Experience in the multifamily property management sector is strongly preferred Education:
• Bachelor’s degree in Facilities Management, Engineering, Business, or a related field preferred. Equivalent experience may be considered.
• Advanced certifications in facilities management or related fields are a plus.

Skills:

• Strong knowledge of building systems (HVAC, plumbing, electrical, etc.) and preventative maintenance best practices.
• Proven experience managing budgets and financial resources for a regional or multi-site portfolio.
• Leadership abilities with a focus on team development, performance management, and accountability.
• Knowledge of regulatory requirements and safety standards in property management (OSHA, ADA, etc.).
• Strong communication and collaboration skills, with the ability to work effectively with regional and corporate teams.
• Proficiency in property management and maintenance software systems.

Education:

• Bachelor’s degree in Facilities Management, Engineering, Business, or a related field. Equivalent experience may be considered.
• Advanced certifications in facilities management or project management are preferred.

Required:

• A2L
• Certified Pool Operator (CPO)
• EPA 

Preferred (but not required):

• Certified Facility Manager (CFM)
• Certified Apartment Maintenance Technician (CAMT)
• OSHA Certification
• Project Management Professional (PMP)