DIRECTOR OF IT

Location: Remote
Posting Date: 2/24/25
Salary Range: $122,500 - $145,000

About Equal Opportunity Schools (EOS)

Equal Opportunity Schools (EOS) is a nonprofit organization dedicated to ensuring that all students have access to rigorous college and career-preparatory courses in secondary education. By partnering with school districts nationwide, EOS works to identify and dismantle barriers that prevent these students from enrolling and succeeding in advanced academic programs such as Advanced Placement (AP), International Baccalaureate (IB), and dual enrollment courses.  Learn more at https://eoschools.org/.

Through data analysis, proprietary tools, and year-round support, EOS empowers educators and system leaders to create learning environments where every student is seen, understood, and given the opportunity to realize their full potential.

General Overview

The Director of Information Technology will Manage and direct the company’s information technology (IT) operations, ensuring the department provides efficient and effective technical support service. The Director will also oversee all CRM (Salesforce) development and support functions.  This role reports to the VP Technology and has three direct reports, the Senior Salesforce Administrator,  IT Analyst and Senior IT Analyst.

Expected Outcomes

• Hires and trains IT staff.
• Schedules, organizes, and assigns projects to members of the IT & Salesforce Teams. 
• Conducts performance evaluations that are timely and constructive.
• Handles discipline and termination of employees as needed and in accordance with company policy.
• Leads development and implementation processes for the organization’s IT systems and department.
• Develops and implements business continuity protocols to minimize disruption to business operations in the event of emergency situations or data loss.
• Establishes efficiency and efficacy standards, providing recommendations for improvement of IT infrastructure.
• Analyzes IT infrastructure and systems performance to assess operating costs, productivity levels, upgrade requirements, and other metrics and needs.
• Oversees security of systems, networks, and enterprise information.
• Facilitates IT security audits or investigations.
• Develops and maintains relationships with external IT vendors and service providers.
• Performs other related duties as assigned.
• Maintains NIST CSF 2.0 Compliance.
• Establish a data governance model and be EOS’s point of contact for B2B data sharing agreements.
• Provides a clear vision and strategy for EOS’s CRM platform (Salesforce).

Core Competencies

Technical & Functional Competencies

1. IT Infrastructure & Systems Management – Strong understanding of IT systems, networks, and infrastructure to optimize operations and support business needs.
2. Cybersecurity & Compliance – Knowledge of security best practices, risk management, and frameworks like NIST CSF 2.0 to protect enterprise information.
3. Business Continuity & Disaster Recovery – Ability to develop and implement business continuity protocols and disaster recovery plans.
4. Salesforce Administration & CRM Strategy – Experience managing and optimizing Salesforce as a CRM platform, ensuring it aligns with organizational needs.
5. Data Governance & B2B Data Sharing – Expertise in data governance, compliance, and managing external data-sharing agreements.
6. Vendor & Stakeholder Management – Ability to evaluate, negotiate, and maintain relationships with IT vendors and service providers.

Leadership & Strategic Competencies

7. Strategic IT Vision & Planning – Ability to align IT strategy with business objectives and lead digital transformation initiatives.
8. Project & Resource Management – Skill in organizing, prioritizing, and overseeing multiple IT and Salesforce projects effectively.
9. Performance Management & Team Leadership – Experience in hiring, training, evaluating, and developing IT staff while fostering a high-performance culture.

Problem-Solving & Analytical Competencies

10. IT Performance Analysis & Cost Management – Ability to analyze IT infrastructure, assess operating costs, and drive efficiency improvements.
11. Critical Thinking & Decision-Making – Strong problem-solving skills to address IT challenges and make data-driven decisions.
12. Process Improvement & Innovation – Ability to identify inefficiencies and implement technology solutions that enhance business processes.

Communication & Collaboration Competencies

13. Stakeholder Engagement & Cross-Functional Collaboration – Ability to work with executives, department leaders, and external partners to align IT with business goals.
14. Policy & Compliance Communication – Capability to establish and enforce IT policies while effectively communicating compliance requirements to stakeholders.
15. Change Management & Training – Experience leading IT change initiatives and ensuring employees are trained on new technologies.

Knowledge:

1. IT Systems & Infrastructure – Deep understanding of IT networks, servers, cloud computing, and enterprise systems.
2. Cybersecurity & Compliance – Knowledge of security best practices, data protection laws, and NIST CSF 2.0 standards.
3. Business Continuity & Disaster Recovery – Understanding of risk management, backup solutions, and incident response strategies.
4. Salesforce CRM Administration – Familiarity with Salesforce architecture, data management, and system optimization.
5. Data Governance & Compliance – Expertise in data protection, governance models, and B2B data-sharing agreements.
6. IT Project Management – Knowledge of Agile, Scrum, or other IT project methodologies to manage system implementations and upgrades.
7. Vendor & Contract Management – Understanding of IT procurement, vendor selection, and service-level agreements (SLAs).
8. HR & Team Management Principles – Knowledge of performance management, training, and IT team leadership best practices.

Skills:

1. Technical Problem-Solving – Ability to diagnose and resolve IT issues efficiently.
2. Strategic IT Planning – Aligning IT strategies with organizational goals to drive business value.
3. Cybersecurity Implementation – Applying security measures to protect systems and enterprise data.
4. Project & Resource Management – Prioritizing IT initiatives and allocating resources effectively.
5. Stakeholder Communication – Translating technical concepts into non-technical language for executives and staff.
6. Process Improvement & Innovation – Identifying inefficiencies and implementing IT solutions to improve workflows.
7. Performance Management – Coaching, mentoring, and evaluating IT staff to enhance team productivity.
8. Crisis Management – Handling IT emergencies and business continuity challenges with a structured approach.

Abilities:

1. Leadership & Team Development – Managing and developing an IT team to support business operations.
2. Data-Driven Decision-Making – Using analytics to assess IT performance and recommend improvements.
3. Adaptability & Change Management – Leading digital transformation efforts and adapting to new technologies.
4. Collaboration & Cross-Department Coordination – Working with other departments to ensure IT supports overall business functions.
5. Attention to Detail – Ensuring IT security, compliance, and system configurations are error-free.
6. Time & Prioritization Management – Balancing multiple IT projects and deadlines effectively.

Required Qualifications:

1. Education: Bachelor’s degree in Computer Science, Information Technology, Information Systems, or a related field.
2. Experience:
   • 7+ years of IT experience, with at least 3-5 years in a leadership or managerial role.
   • Hands-on experience with IT infrastructure, network security, and system administration.
   • Experience managing Salesforce or other CRM platforms.
   • Experience leading IT compliance efforts, including cybersecurity frameworks (e.g., NIST CSF).
3. Certifications:
   • CompTIA Security+, CISSP, or equivalent (for cybersecurity).
   • ITIL, PMP, or Agile certifications (for IT service and project management).
   • Salesforce Administrator or similar (for Salesforce management).

Preferred Qualifications:

1. Education: Masters Degree in Information Technology, Business Administration, or a related field.
2. Experience:
   • Experience in a nonprofit or education-focused organization.
   • Managing IT systems in a remote or hybrid work environment.
   • Implementing data governance models and B2B data-sharing agreements.
   • Developing IT strategies aligned with organizational growth and innovation.
3. Certifications:
   • Certified Information Security Manager (CISM) or Certified Cloud Security Professional (CCSP).
   • Advanced Salesforce certifications (e.g., Salesforce Certified Advanced Administrator, Salesforce Architect).
   • NIST Cybersecurity Framework (CSF) Practitioner Certification.

Travel Requirements/Expectations:

• This job may require travel, including out-of-state travel, up to 10% of the time.
• A valid background check is required

Physical, Mental, & Environmental Demands:

• This position is remote. The routine use of standard office equipment such as computers, phones, etc. is expected from a home office environment.

Employee Value Proposition

Career Advancement

• We prioritize recognition: We know how hard our team works for our students and school teams. We have a comprehensive recognition program in place the allows staff to celebrate one another, as well as opportunities for leadership to acknowledge the deep contributions of our team. Our high performers feel seen. 
• We fund professional development: We believe all staff deserve access to learning that meets them in their career development stage. We provide $500 for PD funding for all staff. We maintain an updated, accurate competency model to ensure staff have the clarity they need to chart their development path with their managers. This enables them to prioritize the right types of self-guided learning activities. 
• We deepen this investment for people managers: Our leaders engage in continuous learning because we know the power of a well-equipped leader. When our leaders are good at taking care of our team, the team can take care of the work of our mission. 

Work Structure

• Remote/hybrid work: We believe that talent exists all over. We structure the work that allows our clients to work wherever they need to have fulfilled personal lives beyond work. We also provide an annual stipend to ensure staff have resources to create workspaces where they can focus and thrive. We ask staff to provide availability between 10-2 in their respective time zones to allow for collaboration and support. 
• Great paid time off and work flexibility: In addition to our 1-week office closure at the end of the calendar year and our 1-week office closure in the middle of the summer, we offer robust paid time off (PTO) and paid holidays to ensure our staff have a chance to recharge from the work of our mission.

Total Rewards

• Highly competitive starting base pay: We aim to meet the market here. We pay our new hires very well for their depth of expertise. We set our salary bands at the 50th percentile of the market, and trend towards the 75th. We benchmark against the major metropolitan areas in the ed-tech sector to ensure our staff have compelling salaries no matter their region. We place people on bands based on their depth of expertise and competency.
• Meaningful band movement: We offer the left half of the range for new employees and work to ensure current employees gain access to the higher end of the scale with deep experience and competency. We invest in your development so you can improve your base salary through demonstration of deepened competency. 
• Comprehensive benefits offerings: We exceed industry average retirement matching and meet the market with our healthcare coverage. We care about the wellbeing of our employees, so we pay for 80% of your insurance and provide additional resources like Employee Assistance Program(s) and Student Loan Repayment.

What We Offer

Our employee benefits are designed to give everyone at Equal Opportunity Schools (EOS) a full, healthy, and happy life.   EOS covers the majority of employee medical and dental, and all vision coverage with a well-known national healthcare provider, and subsidizes costs for spouses, domestic partners and/or children.   We offer flexible spending accounts for medical and dependent care, as well as many options for voluntary enrollment in plans that meet the needs of our staff and their families.  EOS offers 100% employer paid life and disability insurance. EOS offers highly competitive salaries and a robust 403(b) retirement plan with up to 6% match.  Employees can earn up to 16 hours per month based on years of service.  In addition to 7 paid holidays our offices are closed for 2 one-week organizational breaks per year to provide staff well deserved breaks from their work. We provide up to 8 weeks of paid bonding leave. 

Application Process

Our recruitment process ensures we are seeking to understand the skills, outcomes and impact garnered from your previous experiences and how they align with this position.  The opportunity description clearly outlines evidence and competencies that we are seeking to better understand from your previous experiences.  All candidates will be notified of their candidacy within 2 weeks of the application deadline.     The first stage in our application process is the application, which includes submitting your resume and short written responses.  Candidates who move to the second stage of our interview process will be invited to participate in a virtual one-way video interview.  Next, candidates will join our Senior IT Analyst and IT Analyst for a 45-minute Teams interview.  Our final candidates will be invited to an interview with our VP Technology.   We aim to have an offer extended by April 30, 2025, after the co-referencing stage with the final candidate.

If you have some but not all of the qualifications and are interested in the position, we very much encourage you to apply.