Business Administration Apprenticeship - Employ My Ability College

The main purpose of the job role for an office receptionist at Employ My Ability College is to provide exceptional customer service and administrative support to ensure the smooth operation of the office. This includes;

· Greeting visitors

· Answering and directing phone calls

· Handling inquiries

· Scheduling appointments

· Management of the reception

· Oversee the cleanliness, resources, and organisation of the office reception

· To adhere to policies/procedures when working with contractors, visitors, or auditors

· To manage the student absence line and communicate where appropriate

· To manage the phone system around term dates

· To oversee calls/ visitors/ emails/ post/ petty cash

· Coordination of meetings/ paperwork

· Coordination of external meetings, events, and transitions which will include sending documents to eternal agencies/parents. This can also include setting times for events such as enrolment day and parents' evenings

· To attend and support with EHCP meetings

· Oversee student information Oversee information for students to make sure details are up to date and correct

· Manage stock

· To manage the correct levels of stationary, uniform, and promotional items

· Management of vehicles

· To oversee and manage the vehicles including booking systems, calendar, MOT service, fuel and cleanliness

· Oversee cleaners and oversee the day-to-day management of the external cleaning company

· To update and keep student information for the Basic Key Skills Builder (BKSB) system

· To complete general administration tasks upon request

The office receptionist plays a crucial role in creating a positive first impression for clients and visitors while efficiently managing the front desk responsibilities.

Apprenticeship Overview:

· Salary: £6.40 an hour, in April the Apprenticeship salary will increase to £7.55 an hour.

· Automatic pay increase after one year on programme for 19+ year olds.

· Hours: 37.5 hours per Week

· Working week: Monday to Friday 8:30 am - 4:30 pm with a 30 minute lunch-break

· Apprentices are employed and paid for 52 weeks of the year. This means that while placement attendance is required only during term-time, you are still expected to work from home outside of term-time as part of your apprenticeship programme

· Level 3 Business Administrator Apprenticeship standard qualification

· Online training supported by our dedicated tutors

Experience:

· Demonstrated experience in a similar receptionist or administrative role would be advantageous

· Proven track record of providing exceptional customer service, preferably in a professional setting

· Familiarity with office procedures such as handling mail, maintaining office supplies, and coordinating meetings

Qualifications:

· Good knowledge of written and spoken English and numeracy at Level 2 or equivalent

· Willingness to undertake relevant qualifications

Skills:

· Excellent verbal and written communication skills to interact effectively with visitors, students, and colleagues

· Strong organisational abilities to manage multiple tasks efficiently, prioritise workloads, and meet deadlines

· Proficiency in Microsoft Office suite (Word, Excel, Outlook) and other office equipment such as printers, scanners, and photocopiers

· Keen attention to detail to ensure accuracy in handling administrative tasks such as data entry, filing, and scheduling appointments

· Ability to think critically and resolve issues independently or escalate them appropriately

Personal Circumstances:

· To undertake regular training as and when required

· To attend a monthly after-work team meeting

· To occasionally be able to work flexible hours to meet the requirements of students and partners

What training will the apprentice take and what qualification will the apprentice get at the end?

The successful candidate will obtain a Level 3 Business Administration Apprenticeship standard qualification

Each apprentice will have their own dedicated tutor who will conduct monthly remote tutorials and reviews, providing continuous support throughout the apprenticeship program. Depending on the apprentice’s needs, the frequency of these sessions may vary.

What is the expected career progression after this apprenticeship?

Potential full-time employment for the right candidate upon successful completion of the apprenticeship