Dental Receptionist - Dentrix Ascend (ZR_20281_JOB)

• Contract type: Independent Contractor
  

• Agent 1: Friday, Saturday Sunday 12 AM to 8 AM 
  
• Agent 2: Friday, Saturday Sunday 8 AM to 4 PM
  
• Agent 3: Friday, Saturday Sunday 4 PM to 12 AM

Client Timezone: Lawrenceville, GA Time

Join an innovative emergency dental care provider at the forefront of revolutionizing weekend dental services. This cutting-edge clinic operates during times when traditional dental offices are closed, offering critical care to patients in urgent need. By bridging the gap in dental emergency services, this clinic is set to have a significant impact on patient care and community health.

Embark on an exciting career as a Virtual Medical Receptionist for a groundbreaking emergency dental clinic. In this role, you’ll be the vital first point of contact for patients seeking urgent dental care during weekends. Your compassionate and efficient handling of calls will ensure patients receive timely care while maintaining smooth clinic operations. This position offers the unique opportunity to blend the excitement of emergency healthcare with the flexibility of remote work. You’ll play a crucial role in managing patient inquiries, scheduling appointments, and coordinating with on-site staff to deliver exceptional patient experiences. If you’re looking for a dynamic role where you can make a real difference in people’s lives, this is your chance to shine in the evolving landscape of telemedicine and emergency dental care.

• Answer incoming calls with empathy and professionalism, addressing patient concerns and scheduling emergency dental appointments
  
• Utilize Dentrix Ascend software to efficiently manage patient records and appointment scheduling
  
• Gather and record essential patient information, including personal details and insurance data, ensuring accuracy and completeness
  
• Verify insurance coverage and clearly explain cost estimates to patients, helping them understand their financial responsibilities
  
• Manage after-hours calls, expertly triaging dental emergencies and booking appointments for the next available time slot
  
• Handle pharmacy-related inquiries and coordinate seamlessly with the office manager or dentist as needed
  
• Provide clear, concise information about emergency dental procedures and post-treatment care, enhancing patient understanding and comfort
  
• Ensure strict HIPAA compliance in all patient interactions and data handling, maintaining the highest standards of patient confidentiality
  
• Collaborate with on-site staff to coordinate urgent patient care needs, ensuring a smooth transition from virtual to in-person care
  
• Participate in ongoing training to stay updated on clinic procedures, software updates, and best practices in emergency dental care
  

• Previous experience as a medical receptionist, ideally in a dental or emergency care setting
  
• Proficiency in Dentrix Ascend software, with the ability to navigate and utilize its features effectively
  
• Exceptional phone etiquette and customer service skills, with a calm and reassuring demeanor
  
• Strong multitasking abilities and meticulous attention to detail, crucial for managing high-pressure situations
  
• Thorough understanding of HIPAA regulations and commitment to maintaining certification
  
• Flexibility to work weekend shifts, including overnight hours, to provide ²⁴⁄₇ coverage
  
• Excellent written and verbal communication skills in English, with the ability to explain complex information clearly
  
• Reliable high-speed internet connection and a quiet, professional home office environment
  
• Adaptability and quick thinking to handle various dental emergencies and patient concerns
  
• Passion for healthcare and a genuine desire to help people in urgent situations