IT Help Desk

We are seeking a top candidate to join our team as IT Help Desk.

Mission of Softgic:
In Softgic S.A.S. we work for the digital and cognitive transformation of our clients, aware that quality is an essential factor for us, we incorporate the following principles into our policy:

• Deliver quality products and services.
  
• Achieve the satisfaction of our internal and external clients.
  
• Encourage in our team the importance of training to grow professionally and personally through development plans.
  
• Comply with the applicable legal and regulatory requirements.
  
• Promote continuous improvement of the quality management system.
  

• You are proficient in customer support, IT support, and troubleshooting.
  
• You are beginner in email support, incident reporting, and phone support.
  
• English - Native or fully fluent.
  
• Spanish - Native or fully fluent.
  

• Install and configure software and hardware for users.
  
• Set up and manage user accounts and passwords.
  
• Troubleshoot network and connectivity issues.
  
• Provide phone and email support to end users.
  
• Gather and analyze user-reported issues to determine the best resolution.
  
• Document incidents, troubleshooting steps, and resolutions.
  

Requirements

• High school diploma or equivalent.
  
• Basic computer skills and troubleshooting abilities.
  
• Strong communication and customer service skills.
  

• Associate degree or certification in IT, Computer Science, or a related field.
  
• Relevant work experience in technical support or IT helpdesk.
  
• One or more of the following certifications:
  
• CompTIA A+.
  
• Microsoft Technology Associate (MTA).
  
• ​Cisco Certified Entry Networking Technician (CCENT).
  

Benefits

• We're certified as a Great Place to Work.
  
• Opportunities for advancement and growth.
  
• Paid time off.
  
• Formal education and certifications support.
  
• Benefits with partner companies.
  
• Referral program.
  
• Flexible working hours.