Job description

Director, Operational Excellence & Commercial

Position Overview:

Anaqua is seeking a highly motivated Director of Operational Excellence & Commercial to help us achieve our growth goals. This role will support Foreign Filing operations for our international client base. The ideal candidate is highly organized, motivated, and results-oriented.

You’ll love this job if you:

Are able to ensure operational processes align with strategic objectives and industry best practices.
Enjoy training and supporting staff to ensure successful adoption and compliance.
Can identify and mitigate risks related to processes, ensuring compliance with relevant regulations and standards.
Like working closely with Product and Engineering teams to enhance technology-driven operational efficiency and contribute to the development of automation solutions and process optimizations.
Can partner with Product and Engineering to provide operational insights that shape product enhancements and drive innovation in Anaqua’s IP management solutions.
Enjoy working closely with other departments and senior leadership to support organizational objectives and drive cross-functional initiatives.
Are focused on enhancing customer satisfaction by ensuring efficient processes and competitive commercial offerings.
Enjoy partnering with direct sales staff to drive revenue growth and market share.
Are skilled at engaging with clients to guide them from contract completion to initial order placement and handoff to the corresponding Anaqua internal resources.
Have a strong focus on patent knowledge and onboarding support to build client confidence.

What you’ll need to be successful:

Bachelor’s degree or equivalent.
8+ years of experience in a similar industry and position.
Strong understanding of intellectual property management and experience with Intellectual Property Solutions (Patents, Trademarks, Foreign Filings).
Experience in project management and process improvement/optimization.
Strong verbal and written communication skills, including the ability to document, analyze, and make recommendations for improvement.
Ability to influence and collaborate with others inside and outside the organization.
Strategic vision and a client-centric approach.
Ability to work well under pressure while demonstrating high performance in productivity and quality

Perks & Benefits:

Hybrid or fully remote work model
Medical, dental, vision, life, and pet insurance
401(k) with company match
Casual and fun work environment
3 weeks of vacation
8 company holidays, plus 2 floating holidays

Anaqua, Inc. is a premium provider of integrated intellectual property (IP) management technology solutions and services. Anaqua’s AQX platform combines best practice workflows with big data analytics and tech-enabled services to create an intelligent environment designed to inform IP strategy, enable IP decision-making, and streamline IP operations. Today, nearly half of the top 100 U.S. patent filers and global brands, as well as a growing number of law firms worldwide use Anaqua’s solutions. Over one million IP executives, attorneys, paralegals, administrators, and innovators in large and medium-sized companies use the platform for their IP management needs. The company’s global operations are headquartered in Boston, with offices across the U.S., Europe, Asia, and Australia. For additional information, please visit anaqua.com, or on LinkedIn.

Anaqua is an Equal Opportunity/Affirmative Action Employer, and all qualified applicants are considered for employment without regard to veteran status, race, color, religion, sex, national origin, age, physical or mental disability, pregnancy, childbirth or related medical conditions, marital status, personal appearance, political affiliation, sexual orientation, gender identification, family responsibilities, genetic information, spouses of protected veterans, or any other characteristic of status protected by law.

If you require a reasonable accommodation due to a disability, please contact Lindsay Fegan, HR Director at LFegan@anaqua.com. We will work with you to identify and provide appropriate accommodations that do not impose an undue hardship on the company.

As a federal contractor, Anaqua also maintains affirmative action programs to implement out equal employment opportunity policy for individuals with disabilities and protected veterans. Employees or applicants who wish to review the full narrative portion of Anaqua's affirmative action program for individuals with disabilities and/or protected veterans may schedule an appointment to do so by contacting HR Director, Lindsay Fegan during normal business hours.

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