Director, Operational Program Management

Discover. A brighter future.

With us, you’ll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it — we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you unique so that you have an opportunity to shine.

Come build your future, while being the reason millions of people find a brighter financial future with Discover.

Job Description:

What You'll Do

Responsible for a newly established program providing a framework for maturing the Company's risk culture across the enterprise in alignment with the Company's risk priorities. This Program will define and support a culture of risk management in a persistent, digestible way of concretely showing what behaviors and results are good risk management. The Program will also be responsible for creating an environment that supports 'Doing the Right Thing' as a predominate mentality for all employees. Serve as liaison between business and technical aspects of strategic programs to ensure they are on track to deliver intended outcomes. Monitors progress to assure desired outcomes are met. Ensures relationships are developed and expand leadership influence to accomplish results through others.

- Demonstrated leadership talent with the ability to motivate and interface with direct reports and coworkers at all levels by virtue of keen business acumen, excellent judgement, professional competence, emotional intelligence, credibility, and personal integrity.
- Solid interpersonal skills, with an ability to inspire trust and confidence with internal and external stakeholders.
- The ability to effectively balance the desire/need for broad change with an understanding of how much change the organization is capable of handling, to create realistic goals and implementation plans that are achievable and successful.
- A leader who is viewed by others as having a high degree of integrity and forethought in their approach to making decisions; the ability to act in a transparent and consistent manner while always taking into account what is best for the organization.

This position will also support a culture of effective risk management, accountability, and demonstration of risk awareness across the organization.

How You'll Do It

• Oversee program development and execution to ensure adherence to budget, schedule, and scope.
• Meet with stakeholders to solicit cooperation and resolve problems.
• Drive prioritization, planning, execution, actively managing risk/issues and communicating status in an objective manner to all stakeholders.
• Review and advise on new or revised business strategies, initiatives, and projects to ensure up and downstream risks are effectively mitigated.
• Provide oversight of program to ensure adequate controls are in place to mitigate concerns and risks.
• Partner across other areas of Corporate Risk Management to ensure a holistic approach to Second Line risk management.
• Engage in continuous improvement with team to realize increased value to the organization.
• Hire, onboard and develop great talent to meet the objectives of the organization.

Qualifications You'll Need
The Basics

• Bachelors Business Administration and Management, Bachelors Social Sciences, Bachelors Continuous Improvement, Bachelors Project Management or related
• 10+ years Program Management, Operations, Process Improvement, General Management or related.
• In lieu of education, 12+ years Program Management, Operations, Process Improvement, General Management or related.

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Physical and Cognitive Requirements

The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable a qualified individual with disabilities to perform the essential functions of the position as required by federal, state, and local laws:

• Primarily remain in a stationary position.
• No required movement about the work environment to complete the major responsibilities of the job.
• Primarily performed indoors in an office setting.
• Ability to operate office equipment such as but not limited to computer, telephone, printer, and calculator.
• Ability to communicate verbally.
• Ability to communicate in written form.            
• Travel up to 25% of the time.

Bonus Points If You Have

• Masters Business Administration and Management
• 10+ years experience in consumer compliance, enterprise risk management, legal risk, including people management, statistical testing, analytics or related.

Discover will not sponsor or transfer employment work visas for this position. Applicants must be currently authorized to work in the United States on a full-time basis.

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Application Deadline:

Compensation:

Benefits:

We also offer a range of benefits and programs based on eligibility. These benefits include:

• Paid Parental Leave

• Paid Time Off

• 401(k) Plan

• Medical, Dental, Vision, & Health Savings Account

• Short and Long Term Disability, Life, and Accidental Death & Dismemberment insurances

• Recognition Program

• Education Assistance

• Commuter Benefits

• Family Support Programs

• Employee Stock Purchase Plan

Learn more at mydiscoverbenefits.com.

What are you waiting for? Apply today!

All Discover employees place our customers at the very center of our work. To deliver on our promises to our customers, each of us contribute every day to a culture that values compliance and risk management.

Discover is committed to a diverse and inclusive workplace. Discover is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or other legally protected status. (Know Your Rights & Pay Transparency Nondiscrimination Provision)

Discover complies with federal, state, and local laws applicable to qualified individuals with disabilities and is committed to providing reasonable accommodations. If you require a reasonable accommodation to search for a position, to complete an application, and/or to participate in an interview, please email HireAccommodation@discover.com. Any information you provide regarding your accommodation needs will be kept confidential and will only be used to determine and provide necessary accommodation.

At Discover, we are committed to creating an inclusive and equitable workplace through our Fair Chance Hiring practices. Fair Chance Hiring means that we base our hiring decisions on an applicant’s qualifications rather than their criminal record. All our positions are subject to Section 19 of the Federal Deposit Insurance Act. Our applicants go through a background check, and we follow all applicable local laws, including the Los Angeles County Fair Chance Hiring Ordinance (LA County Fair Chance).

Applicants must be 18 or older at the time of hire.