Systems Support Engineer, Linux - Remote

At the American Cancer Society, we're leading the fight for a world without cancer. Our employees and 1.5 million volunteers are raising the bar every single day. We actively seek candidates from diverse backgrounds including communities of color, the LGBTQ community, veterans, and people with disabilities. The greater the diversity of our people, the better we can serve our communities.

The people who work at the American Cancer Society focus their diverse talents on our lifesaving mission. It is a calling. And the people who answer it are fulfilled.

Assumes a technical Application Services role in the support and maintenance of off-the-shelf and custom written applications. This includes implementation of application changes into production, application monitoring, troubleshooting, software upgrades, and resolution of complex production application issues. Strong communication, problem-solving skills, and a solid understanding of IT systems, technologies, and best practices are essential for this role. By leveraging their technical expertise, the IT professional helps ensure the reliability, security, and scalability of the Linux & Windows applications / systems while contributing to continuous improvement and service excellence. The system support engineer is constantly monitoring assigned systems to be proactive in avoiding issue and outages.

***This is a remote position that can be home-based anywhere within the United States.***

MAJOR RESPONSIBILITIES

Responsibilities include but are not limited to:

• Works directly with users to resolve complex technical issues while at same time providing excellent customer service skills.

• Plays a role in the creation of new technical test and production environments and establishes appropriate standards and strategies for these environments.

• Assists in release planning.  Works with the development team to ensure that any new release takes place with minimal impact.

• Uses a variety of tools and techniques to isolate, diagnose, and resolve application issues.

• Collects, summarizes, and clearly articulates information on software-related issues to the development teams.

• Manages application servers by monitoring the logs and statistics reports, updating the server software as appropriate.

• Administers and monitors software integrations as required.

• Interacts with the Service Desk, Network Operations Center, Cloud and Data Center engineers, and other staff to provide second and third level support for enterprise-wide applications as well as other applications within the enterprise.

• Implements and puts into practice pro-active monitoring for better availability and performance.

• Document systems, processes, and procedures. Updates runbooks as part of each implementation to any environment. Review runbooks quarterly for any missed changes or other needed updates.

• Performs regular data security reviews.

• Participates in application and system Disaster Recovery planning and exercises for Business Continuity.

• Making recommendations of processes and technologies that will improve efficiency and effectiveness to the team.

• Conducts quarterly user security reviews.

 OTHER FUNCTIONS

• Application expert and liaison with application vendors.

• Other duties as assigned

KNOWLEDGE/SKILLS

FORMAL KNOWLEDGE

• Bachelor’s degree in information systems, Computer Science, or equivalent experience, with 3+ years operations management or supervisory experience.

• Understanding of the Software Development Life Cycle practices such as continuous integration and delivery and Infrastructure as code.

• Experience troubleshooting and/or developing applications built on common frameworks.

• Good scripting skills in at least one common scripting language (Bash, Shell, Python, PowerShell, VBscript) preferred.

• Minimum 3 years’ experience website support, financial application support, and other enterprise applications required.

• Minimum 3 years’ experience supporting complete packaged software project implementations required.

• Experience establishing and tuning environments required.

• Proven experience managing multiple projects simultaneously.

COMPETENCIES/SKILLS

Demonstrates Information Technology Competencies:

• Business insight - Applies knowledge of business and the marketplace to advance the organization’s goals.

• Decision quality - Makes good and timely decisions that keep the organization moving forward.

• Action oriented - Takes on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.

• Optimizes work processes - Knows the most effective and efficient processes to get things done, with a focus on continuous improvement.

• Ensures accountability - Holds self and others accountable to meet commitments

• Collaborates - Builds partnerships and working collaboratively with others to meet shared objectives.

• Communicates effectively - Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences.

• Instills trust - Gains the confidence and trust of others through honesty, integrity, and authenticity.

 Other Skills:

• Demonstrated ability to analyze complex data and communicate complex technical analysis to technical and non-technical audiences.

• Strong technical skills with the ability to coordinate, manage, and ensure the success of product deployments.

• Excellent problem solving, organizational, and analytical skills.

• Ability to take large complex issues and break them down into solvable components.

SPECIALIZED TRAINING OR KNOWLEDGE

• Experience with cloud computing technologies and emerging computing trends.

• Intermediate level of knowledge in Linux and Windows operating systems support.

• Proficiency in Linux command line interface, scripting, and process automation.

• Experience with Infrastructure and computer networking, including but not limited to cloud computing, cybersecurity, and enterprise applications.

• Familiarity with Containerization technologies such as Docker, Kubernetes and cloud platforms such as Azure and AWS

• Intermediate level of understanding of public and private cloud, virtualization, and storage.

• Experience with relational databases.

• Experience with common database technologies such as SQL Database/Server.

• Boomi platform / integration administration experience preferred.

SPECIAL MENTAL OR PHYSICAL DEMANDS

• Self-starter with ability to organize work for others.

• Excellent relationship-building and client-partnering skills.

• Strong interpersonal, written/verbal communication skills.

• Ability to work well under pressure and work on multiple tasks simultaneously.

• Must be available to work flexible hours including evenings, weekends and holidays.

The starting rate is $88,000 to $110,000 annual. The final candidate's relevant experience/skills will be considered before an offer is extended. Actual starting pay will vary based on non-discriminatory factors including, but not limited to, geographic location, experience, skills, specialty, and education.

The American Cancer Society has adopted a vaccination policy that requires all staff, regardless of position or work location, to be fully vaccinated against COVID-19 (except where prohibited by state law).

ACS provides staff a generous paid time off policy; medical, dental, retirement benefits, wellness programs, and professional development programs to enhance staff skills. Further details on our benefits can be found on our careers site at: jobs.cancer.org/benefits. We are a proud equal opportunity employer.