Job description

Title: Senior Director, Partner Success
Location: Nashville, TN or remote (30%+ travel)

Senior Director, Partner Success

The Senior Director, Partner Success will develop and lead our program growth strategy and support building a strategic partnership across a broad portfolio.

The candidate should possess the ability to develop partner relationships at all levels of the organization, identify and understand partner needs, develop and execute strategy, including sell-in of Asurion products and capabilities.

Key Responsibilities

Partner Management – own relationship with partner stakeholders including the oversight of commercial discussions, escalations, and strategic decisioning. Build rapport and establish collaborative relationships; develop network of business and professional contacts; leverage business relationships to support shared goals
Strategy and Vision – lead the joint identification, development and execution of a long-term growth roadmap
Performance Management – drive and measure performance metrics of the account to ensure mutual growth, customer experience, contract compliance, and profitability. Leads monthly/quarterly business reviews with various levels of partner leadership.
Cross-Functional Leadership and Activation – Partner effectively with Asurion Product, Operations, Strategy, Legal, and Technology teams to identify and execute the long-term growth roadmap.
Team Leadership – build and infuse the team of direct and indirect reports with a sense of purpose and create clear accountability. Foster an environment of collaboration and data driven business decisioning.

Qualifications

Bachelor’s degree required. MBA or Graduate degree preferred.
Minimum of 15 years of total business-related experience working in one or more of these: strategy/management consulting; business development; product management experience is strongly preferred.
Exceptional strategic and analytical expertise with ability to take ideas and assemble concepts/solutions for communication to different levels of the organization is required
Innovative, agile and creative thinking
Ability to build consensus cross-functionally to achieve results; strong bias for action
Understanding of the legal & regulatory framework of service programs
Solid analytical skills with clear understanding of program financial levers and opportunities to drive increased value and operational efficiencies that benefit the program.
Expert data-driven decision making, analysis and recommendation with a mastery program metric sensitivity
Organizational leadership and team development (leads through influence)
Ability to multi-task and manage multiple complex projects in a cross functional environment concurrently
Self-starter, goal-oriented, and ability to work well in a fast-paced environment
Excellent oral and written communication skills
Ability to measure performance outcomes
Travel 30%+ to partner sites, including international
Ability to accommodate partner time zone if different from current location