Job description

601 Hawaii St, El Segundo, California, 90245-4814, United States of America

UX Researcher

We are looking for a UX Researcher who brings the ability to dive into a problem space, ask the right questions, and advocate for the needs of the user within the design process. Be it through the creation of research plans, personas, journey maps or more, the researcher communicates the needs of the users to stakeholders, designers, product managers, and developers.

We are seeking people with flexibility and creativity in their approach to research. A good candidate will be able to communicate research findings in a way that is both diplomatic and persuasive.

Experience 3-5 years

As part of your job, you will

Partner with product managers, designers, other researchers, and leadership to understand requirements and plan upcoming research. Minimize bias and ensure research results are highly useful.
Understand current-state services. Discover unidentified or unmet needs. Obtain approval to move projects forward.
Recruit test participants and manage participant scheduling.
Create interview, concept or usability study scripts. Develop and deploy surveys.
Moderate or note-take during in-person and remote tests and interviews.
Analyze qualitative and quantitative data. Synthesize observations with the product team and research lead.
Produce research reports with clear and actionable recommendations.
Effectively communicate research findings (including visual representations of data, highlight videos, slide decks, etc.).
Some travel required.

We are looking for

Experience in an applied research setting, including experience integrating user research into product designs, design practices, and process change management.
A solid grasp of user-centered design and usability.
Must have some background with personas and segmentation
A strong understanding of strengths and shortcomings of a wide range of research methods, including when and how to apply them.
Ability and willingness to adapt the UX research process to an agile environment.
Excellent interpersonal, communication, and collaboration skills.
Open to receiving feedback and constructive criticism.
Ability to plan own work on multiple concurrent projects, with minimal supervision while executing against deadlines.

Bonus Skills

Some understanding of design and prototyping tools
Experience in healthcare
Pendo, Mixpanel, or Salesforce software experience

At DaVita, we strive to be a community first and a company second. We want all teammates to experience DaVita as "a place where I belong." Our goal is to embed belonging into everything we do in our Village, so that it becomes part of who we are. We are proud to be an equal opportunity workplace and an affirmative action employer. As such, individuals are recruited, hired, assigned and promoted without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, protected veteran status, or any other protected characteristic.

This position will be open for a minimum of three days.

Salary/ Wage Range

$78,000.00 - $131,500.00 / year

Compensation for the role will depend on a number of factors, including a candidate’s qualifications, skills, competencies and experience and may fall outside of the range shown. DaVita offers a competitive total rewards package, which includes a 401k match, healthcare coverage and a broad range of other benefits. Learn more at https://careers.davita.com/benefits

Colorado Residents: Please do not respond to any questions in this initial application that may seek age-identifying information such as age, date of birth, or dates of school attendance or graduation. You may also redact this information from any materials you submit during the application process. You will not be penalized for redacting or removing this information.

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