Strategic Customer Success Manager

About Transcend

Transcend is the privacy platform that makes it easy to encode privacy across your tech stack.

We believe that engineering privacy rights and making them easily accessible to the world is one of the most high-impact ways we can spend our time. That's why we're building an ambitious team that’s passionate about solving the important problems of the future and having fun while doing it. We’re backed by Accel, Index, 01A, StepStone Group, and HighlandX growing fast, and are serving some of the most iconic brands in the world.

(Even if you don't see a good fit below, we'd still love to stay in touch. Email us at recruiting@transcend.io).

About The Role

Transcend is seeking a highly motivated and experienced Strategic Customer Success Manager to drive customer transformation within our strategic customer partnerships. As a trusted advisor for some of the world’s most innovative enterprise organizations, you’ll help them build and scale best-in-class privacy programs by guiding on industry best practices and influencing privacy strategies.

You will connect the dots between business objectives and actions, translating complex challenges into tangible success outcomes. You will leverage data-driven insights to drive adoption, engagement, and advocacy while collaborating cross-functionally to shape the future of Transcend’s product and customer experience.

This is an impactful, high-visibility role with the opportunity to define what Customer Success means at Transcend.

What You'll Do

Customer Strategy & Advocacy

• Own the post-implementation experience, helping customers embed Transcend into their data governance workflows and drive long-term success.
• Connect customer objectives to actionable strategies, ensuring alignment between privacy initiatives and business outcomes.
• Go beyond surface-level requests—you uncover the “why” behind customer needs and use sound judgment and data to drive solutions.
• Serve as a trusted advisor, guiding privacy, legal, security, and compliance teams through industry best practices and maturity curve progression.
  
  

Driving Retention, Expansion & Measurable Outcomes

• Drive value realization and customer expansion, proactively identifying growth opportunities and influencing decision-making at the executive level.
• Use data and insights to measure and prove ROI, ensuring customers see tangible value from Transcend.
• Protect and grow your portfolio of enterprise customers, consistently exceeding retention and expansion targets.
• Influence customer adoption and engagement behaviors, ensuring long-term success and advocacy.
  
  

Strategic Communication & Relationship Management

• Actively listen and read between the lines, picking up on non-verbal cues, business priorities, and shifting customer expectations.
• Tailor communication to each audience, whether presenting to C-level executives or working with technical teams.
• Host and lead Strategic Business Reviews (SBRs), ensuring customers are aligned on success criteria and long-term objectives.
  
  

Who You Are

• You bring 5+ years of enterprise customer success experience, supporting business transformation and driving customer outcomes for F500 customers. You have a proven track record of consistently exceeding NDR goals in large enterprise and strategic partnerships.
• Proven success in driving adoption, influencing customer behavior, and protecting renewals in a complex, high-touch software environment. SaaS experience required.
• Strong business acumen, communication and storytelling abilities to strategically advise F500 executive stakeholders (e.g., CLOs, CISOs, CMOs, CTOs, CFOs) through their privacy and data governance maturity journey.
• Data-driven, with a deep understanding of customer health metrics, software ROI measurement, and bottom-line impact tracking.
• Comfortable working with a high degree of autonomy in fast-paced, high-growth environments, with a willingness to “wear multiple hats” and embrace the necessary ambiguity to meet the dynamic needs of our business and customers.
• Passionate about privacy, security, and making a lasting impact in the industry.
  
  

Bonus Points

• Experience in data privacy, GRC, cybersecurity, or regulatory compliance and thorough understanding of data privacy regulations and frameworks (e.g. GDPR, CPRA).
• Expertise in privacy automation, data mapping, or risk assessment technologies.
  
  

Why join us?

The people at Transcend are driven, kind and know how to balance work, life and memes. We learn from each other and have a strong support system.

You’re joining a fast growing start up, with opportunities to help define and grow the organization.

We have a strong mission to protect user privacy rights everywhere. The privacy compliance landscape is growing, and we are at the forefront of building solutions that protect user privacy rights with modern infrastructure and automation.

You will have autonomy and trust to drive initiatives from the start.

We believe that turning the principles of data privacy into exercisable human rights is one of the most high-impact ways we can spend our time, and so we're building an ambitious team that’s passionate about solving important problems and having fun while doing it.

As the best-in-class solution in a new market, Transcend is a fast-paced and exciting workplace. The product evolves quickly to meet new client needs and adapts to the rapidly advancing world of privacy law. As one of Transcend’s earliest hires, you’ll get to work on a wide array of exciting projects.

Additional Information

Transcend is an equal opportunity employer that values diversity, inclusion and belonging. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity or expression, sexual orientation, age, marital status, veteran status, disability status, or any other characteristic protected by law. We will consider for employment all qualified applicants with arrest and conviction records in a manner consistent with applicable law.

Our comprehensive compensation packages play a big part in how we recognize you for the impact you have on our path to bringing data rights to everyone.

For this role, the estimated annual total salary ranges are below. The actual annual salary will vary based on various factors, including market and individual qualifications objectively assessed during the interview process.

The listed range below is a guideline, and the annual total salary range for this role may be modified. Transcend offers attractive health benefits, equity, and perks in addition to cash compensation.

Benefits

Taking Care of You and Yours ⭐

• Medical, dental, and vision insurance: 80% coverage for you, and 50% coverage for all your dependents.
• Voluntary disability insurance: short-term disability, long-terms disability, and life insurance.
• 401(k) plan with 4% matching.
• Free One Medical membership sponsored by us.
• Access to our EAP (Employee Assistance Program).
  
  

Flexible PTO 🌴

• Take as many vacation, sick, and mental health days as you need.
• 13 additional company holidays, plus 4 Transcend Days Off.
• Generous parental leave, caregiver, emergency, and compassionate leave policies.
  
  

Setting You Up For Success 💳 🥐

• A unique and diverse remote-first company culture, shaped by people with entrepreneurial mindset who build together and aim for excellence always.
• $360 a month for all meals.
• Flexible spending accounts for commuter costs, and healthcare expenses.
• Meaningful equity.
• Company retreats.
  
  

The Pay Range For This Role Is

137,000 - 164,000 USD per year(United States)