Job description

Neara is a high-growth, venture-backed Series C, tech company headquartered in Sydney, Australia. We have eight years of experience working with large global utilities and are focused on growing across the US and Europe, with rapid adoption occurring over the last three years. Our mission is to revolutionize the utility industry through the use of our 3D digital engineering network model. We help organizations future-proof their infrastructure and navigate the challenges of the grid improvements through the use of AI and machine learning.
We are excited to hire our next Customer Success Director in Europe to support our growing team and client base from our main base in London. As our Customer Success Director, you will work on industry-changing challenges, build strong client relationships and manage projects while working closely with sales, deployment, product and engineering to ensure customers are receiving the greatest value from our platform. You will oversee the management of the deployment and customer success team across a variety of technical and relationship management team members. Driving value for the client is key.
We're looking for someone who can think critically and solve complex problems and manage a team. We encourage candidates based in the UK, Germany, Spain, Italy, Netherlands and Belgium to apply.
Some Of The Things You Will Contribute To

Work closely with the sales team to handover and execute closed deals and newly acquired clients
Manage and oversee a portfolio of projects across different clients with the team of customer success and deployment staff
Project manage deliverables as set out with the client
Workshop and understand specific challenges the client is facing and how Neara can support
Translate this into concrete platform outputs and value propositions
Develop strong relationships across the client organisation, both at senior and junior levels
Work closely with deployment to ensure timely delivery of client work and to ensure the value is clearly communicated to the client
Develop ROI metrics to ensure we can track success and client satisfaction
Identify opportunities for up and cross selling within the client portfolio

Some Attributes We Highly Regard

Experience within the utilities industry or adjacent.
Self-motivated problem solver who can quickly get to the core of complex challenges.
Ability to break down problems systematically and develop practical solutions.
Experience communicating technical concepts to diverse stakeholders.
Strong project management skills with experience handling complex implementations.
Self-motivated, solutions-driven, detail-oriented, and organized.
Exceptional attention to detail and commitment to maintaining high standards of quality assurance
Background in mechanical, electrical, civil or software engineering would be highly beneficial.
Proven track record of building strong personal relationships with both clients as well as internal stakeholders plus commercial aptitude and history of account growth (revenue)
Flexibility to travel and meet clients plus fluency in other European languages than English is desireable (French, Spanish, German, Dutch, Turkish, Romanian, Italian etc).

Some Of The Benefits We Have On Offer