Job description

About the Role

The successful Client Services Benefits Specialist "Champion" will need to be a passionate individual with a strong drive to deliver delight to our clients. In this role, you'll make sure that every interaction with Businessolver is a model of service, with warmth, charm, and efficiency. We want clients to fall in love with our system and Businessolver in general. That's where you come in.

Responsibilities:

Ensure positive client experiences through high quality service and communication
Respond to inquiries from clients and internal partners within expected time frames, providing regular updates to the client through resolution
Complete risk mitigation reporting including audits, team activity and case manager reporting
Manage client deliverables, track progress and complete assigned work through company planning tools
Maintain accountability for inbound and outbound files
Maintain carrier and client SFTP setup and completion of updates as needed
Daily review of incoming data files, and carrier discrepancy reporting
Execution of client specific process and procedures
Function as the primary point of communication for our Carrier partners
Working with Carriers on ongoing file updates and requests
Communicate updates to Client Services and technical partners as required
Identify root cause of any systemic issues

Qualifications:

Bachelor’s Degree or equivalent experience

Required Skills:

Minimum of 2 years’ experience focused on employee benefits and/or benefits administration
Strong Excel skills (VLOOKUP, convert to CSV, concatenation & pivot tables)
Tech savvy – must have a comfort level with learning, utilizing & communicating technology
Ideal candidates will possess a background utilizing benefit administration systems or other Human Capital Management platforms (HCM)Experience with carrier files (or EDI in general) is also ideal
Demonstrated ability to partner with other Businessolver functional areas to deliver a seamless experience for the customer
High comfort level interacting with external clients and resolving conflicts
Natural ability to build and maintain relationships as well as being a natural collaborator and team player
Keen attention to detail - you must pay crazy attention and have a relentless focus on QUALITY
!!!Ability to maintain grace under pressure – especially during the busy season

Pay range and compensation package:

This is an hourly role and the pay range for this position is $16.50 to $25.85 per hour* (pay to be determined by the applicant’s education, experience, knowledge, skills, abilities, balanced against internal equity and competitive market based geographic ranges).

*Up to roughly $53,000 per year based on 2,080 hours worked in a calendar year.

This role is eligible to participate in the annual bonus incentive plan. Other Compensation: You will receive a comprehensive benefits package which can be viewed here.

About the Company:

Since 1998, Businessolver has delivered market-changing benefits technology and services supported by an intrinsic responsiveness to client needs. The company creates client programs that maximize benefits program investment, minimize risk exposure, and engage employees with easy-to-use solutions and communication tools to assist them in making wise and cost-efficient benefits selections. Founded by HR professionals, Businessolver's unwavering service-oriented culture and secure SaaS platform provide measurable success in its mission to provide complete client delight. Join Businessolver, where we redefine excellence in benefits administration and client service.

Equal Opportunity Statement

Businessolver is an Affirmative Action and Equal Opportunity Employer and is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and more. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

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