Senior Lead Project Manager

Job Title:

Senior Lead Project Manager

Job Description

We’re Concentrix. A new breed of tech company — Human-centered. Tech-powered. Intelligence-fueled.

We create game-changing solutions across the enterprise, that help brands grow across the world and into the future. We are trusted by clients across all major sectors, from up-and-coming success stories to iconic Fortune Global 500 brands in over 70 countries spanning 6 continents.

Our game-changers:

• Challenge Conventions
• Deliver outcomes unimagined
• Create experiences that go beyond WOW
  
  

If this is you, we would love to discuss career opportunities with you.

In our Concentrix Catalyst team, you will work with the engine that powers the experience design and engineering capabilities at Concentrix. A leading global solutions company that reimagines everything CX through strategy, talent, and technology. We combine human-centered design, powerful data, and strong tech to accelerate CX transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.

Concentrix provides eligible employees with an opportunity to enroll in many benefit programs, generally including private medical plans, great compensation package, retirement savings plans, paid learning days, and flexible workplaces. Specific benefits plans will vary by country/region.

We’re a remote-first company looking for the absolute best talent in the world. Experience the power of a game-changing career.

Concentrix is currently looking for a Senior Lead Project Manager

Senior Lead Project Manager

This position involves overseeing complex technology implementation projects, specifically focusing on AI and contact center solutions. The Senior Lead Project Manager is expected to balance technical understanding with financial management, client interaction, and detailed project oversight within a structured PMO environment.

Key Responsibilities:

Technology Knowledge:

• Understand and leverage technology solutions to meet client business objectives.
• Manage projects involving AI, GenAI, contact center solutions (CCaaS), and customer experience technologies like voice/chat bots.
  
  

Financial Management:

• Handle project budgets, revenue forecasts, and financial reporting.
• Ensure projects are completed on time and within budget.
  
  

Client Engagement:

• Communicate effectively with strategic clients to understand needs and ensure project satisfaction.
• Serve as the overall project lead for successful project completion.
  
  

Workstream Management:

• Oversee multiple concurrent workstreams, ensuring prioritization and alignment across various groups.
  
  

Attention to Detail:

• Maintain accuracy and quality in project deliverables and processes.
  
  

PMO Compliance:

• Adhere to Project Management Office standards and methodologies for consistent project management practices.
  
  

Required Skills:

• Budgeting, Change Management, Client Engagement, Finance, Communication
• Proficiency in Microsoft Outlook, PowerPoint, Excel, Project, and Office 365
• Experience in project management life cycle, waterfall model, and strategic planning
• Ability to manage cloud contact center operations and implementations, particularly with AWS
  
  

Suggested and Optional Skills:

• Proficiency in Agile Methodology, AI Concepts, Generative AI
  
  

Salary Range:

The base salary range for this position is, 131,699 to 197,548, Plus CIP Bonus Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program, 401(k) retirement plan, paid time off and holidays.

The position will be posted until 3/5/2025

#ConcentrixCatalyst

Location:

USA, FL, Work-at-Home

Language Requirements:

Time Type:

Physical & Mental Requirements: While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature.

If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents

Concentrix is an Equal Opportunity/Affirmative Action Employer including Disabled/Vets.

For more information regarding your EEO rights as an applicant, please visit the following websites:

• English
• Spanish
  
  

To request a reasonable accommodation please click here.

If you wish to review the Affirmative Action Plan, please click here.

R1585957