Legal Operations Specialist

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

We are seeking a Legal Operations Specialist to support the Legal eBilling system, purchase order management, and resolve billing inquiries.  This individual will also play an important role with the management of vendor POs for Legal, billing quality, development of data analytics and metrics for spend analysis, and supporting the legal department’s strategic goals with other special projects as designed.  Specifically, this role involves overseeing the eBilling process, onboarding new outside counsel firms, ensuring compliance with guidelines, and oversight of vendor po and management for the legal team.

In this role, you will be reporting to the Senior Director of Legal operations while having the opportunity to also work alongside other Legal Operations team members who are curious people that are passionate about running legal like a business as well as driven by results. 

Responsibilities

• Manage the Legal Department's eBilling platform and proactively seek improvements in eBilling processes to maximize productivity and efficiency

• Provide billing support to the Legal Department and outside counsel firms

• Research and resolve billing issues by collaborating with multiple teams including Accounts Payable, Finance, Accounting, Sourcing, and Purchasing

• Manage the onboarding process for law firms into eBilling system and train internal users as needed

• Maintain outside counsel rate tables and oversee the timekeeper approval process

• Create spreadsheets to organize and analyze data, preparing special reports for other departments

• Manage accruals and deliver monthly eBilling accrual reports.

• Act as the contact person for external vendors, responding to requests for information and ensuring issues are resolved.

Requirements

• 3-5 years' experience in a corporate legal department

• Expertise with Legal e-billing Solutions (SimpleLegal, Brightflag, Legal Tracker, Team Connect, etc.)

• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and analyzing large volumes of data

• Strong communication skills, both verbal and written, with the ability to interact effectively across all levels of the organization

• Excellent organizational skills with the ability to manage multiple tasks in parallel without losing attention to detail

• Ability to work independently and as part of a team in a global, fast-paced environment

Preferred Requirements

• BS/BA degree in a related field such as Legal Studies, Business Administration, Finance

• Prior experience working with outside counsel

• Experience with reporting and metrics

• Financial management acumen, including but not limited, to billing, budgets, payment, and credits and refunds

Compensation:

This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.  

Benefits:

• Medical, Dental, and Vision Insurance. 

• Telehealth coverage

• Flexible work schedules and work from home opportunities

• Development and career growth opportunities

• Open Time Off in addition to 10 paid holidays

• 401(k) matching program

• Adoption Assistance

• Fertility treatments

More details about our company benefits can be found at the following link: https://mygenesysbenefits.com

If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys:

Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visit www.genesys.com.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may reach out to HR@genesys.com. You can expect a response from someone within 24-48 hours. To ensure we set you up with the best reasonable accommodation, please provide them the following information: first and last name, country of residence, the job ID(s) or (titles) of the positions you would like to apply, and the specific reasonable accommodation(s) or modification(s) you are requesting.

This email is designed to assist job seekers who seek reasonable accommodation for the application process. Messages sent for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.

Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.