Job description

Interwell Health is a kidney care management company that partners with physicians on its mission to reimagine healthcare—with the expertise, scale, compassion, and vision to set the standard for the industry and help patients live their best lives. We are on a mission to help people and we know the work we do changes their lives. If there is a better way, we will create it. So, if our mission speaks to you, join us!

Join Interwell Health’s Healthcare Operational Excellence team as a Director and play a pivotal role in driving high-impact initiatives that shape the future of our Healthcare Operations. In this strategic leadership role, you’ll tackle the most complex challenges affecting our operations, working closely with senior leaders and cross-functional teams to optimize processes, implement solutions, and deliver results. You’ll own key projects from problem discovery to execution—evaluating solutions, making data-driven recommendations, and ensuring alignment across stakeholders. If you thrive in a fast-paced environment, excel at solving complex problems, and are passionate about driving meaningful change, we’d love to hear from you.

What you will do:

Influence strategy and prioritization of cross-functional teams to move Interwell towards our goals
Own the operational changes on major company initiatives
Partner with Healthcare Operations leaders to understand needs, develop solutions, roll out change, and monitor progress, with ability to represent and advocate for the team in cross-functional work
Conduct and/or steer qualitative and quantitative analysis to inform your recommendations and bring visibility to the results of your work
Develop and propose workflows, metrics, documentation, and high-level system functionality for the operational change you are leading
Connect cross-functional colleagues with appropriate SMEs within Healthcare Operations to facilitate solution development and release readiness
Facilitate and influence decision-making with senior leadership
Plan and conduct effective change management of your work across varying audiences
Proactively identify and solve for process improvement areas related to Healthcare Operations collaboration and partnership with other teams to enable better collaboration and results
Develop direct report(s) to consistently execute processes to a high standard and lead small to moderate scale projects or workstream

What you will need:

Minimum of a Bachelor’s Degree, with a Clinical Degree preferred
5+ years of experience in healthcare operations leadership, project delivery, or process building/improvement
Strong leadership skills and a track record of managing and motivating high-performing teams
Experience designing and/or enhancing tech-enabled workflows in healthcare settings
Ability to learn and problem solve quickly, optimizing for effort/speed to impact
Excellent stakeholder management, problem-solving and communication skills
High attention to detail, diligence, and process-orientation, with the ability to work across multiple projects in a fast-paced environment
Proactive with an ownership mentality, and able to make progress in ambiguous situations

Our mission is to reinvent healthcare to help patients live their best lives, and we proudly live our mission-driven values:

- We care deeply about the people we serve.
- We are better when we work together.
- Humility is a source of our strength.
- We bring joy to our work.
- We deliver on our promises.

We are committed to diversity, equity, and inclusion throughout our recruiting practices. Everyone is welcome and included. We value our differences and learn from each other. Our team members come in all shapes, colors, and sizes. No matter how you identify your lifestyle, creed, or fandom, we value everyone's unique journey.

Oh, and one more thing … a recent study shows that men apply for a job or promotion when they meet only 60% of the qualifications, but women and other marginalized groups apply only if they meet 100% of them. So, if you think you’d be a great fit, but don’t necessarily meet every single requirement on one of our job openings, please still apply. We’d love to consider your application!

Come join us and help our patients live their best lives. Learn more at www.interwellhealth.com.

It has come to our attention that some individuals or organizations are reaching out to job seekers and posing as potential employers presenting enticing employment offers. We want to emphasize that these offers are not associated with our company and may be fraudulent in nature. Please note that our organization will not extend a job offer without prior communication with our recruiting team, hiring managers and a formal interview process.

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