Director, Strategic Ventures-Client Services Manager and Clinical Integration Support

Remote role with up to 80% travel.

POSITION SUMMARY:

The Director is a member of the Strategic Ventures Clinical Integration Support (CIS) team within the Bayada Home Health Care Strategic Ventures (BSV) group. This role is critical to the successful integration and initial operational stability of joint ventures (JV) and contracted entities. At the direction of the CIS Division Director, this position assists in the integration of contracted entities into the BAYADA organization and/or provides consultative services to contracted entities. Assist new and existing JV/contracted entities meet the goals and objectives set forth by the entity’s Board of Managers (BOM)/Board of Directors through collaboration with service office staff.

Additionally, this role often coordinates with members of the BSV team and employees within the Global Support Center/other offices to ensure successful integration. These include but are not limited to, Strategic Growth Office (SBS), Strategic Ventures Business Support, Project Management (PMP), Policy Development and Accreditation Support (POL), Contract Management (CMO), Recruiting (REC), Home Health Reimbursement Services (VRS).

Support is provided on an as needed basis for existing partners at the direction of the JV/CIS Division Director. Collaboration and support to service office staff includes Directors, Clinical Managers/Rehab Managers and Client Service Managers.

MINIMUM QUALIFICATIONS:

• Exemplifies characteristics of The BAYADA Way: compassion, excellence and reliability.
• Four (4) year college degree.
• Three (3) to five (5) years of BAYADA Client Services Manager (CSM) leadership experience or comparable experience within home health. Successful transition from CSM to CSM II.
• Proficient knowledge of hospital/health system home health environment.
• Demonstrated successful operational leadership experience.
• Ability to analyze current operations and influence change to meet strategic goals and BOM objectives.
• Knowledgeable and proficient in-home health operations within BAYADA.
• Possess conflict management and resolution skills with problem solving abilities to develop functional team.
• Possess necessary skills to demonstrate change management, emotional intelligence.
• Acceptable pre-employment assessment results.
• Ability to read, write and effectively communicate in English.

PRIMARY RESPONSIBILITIES:

• Demonstrate and communicate the core values of BAYADA and The BAYADA Way.
• Develop working knowledge of BAYADA’s mission, services, people, organization, policies and procedures.
• Participate in the Initiation Phase/Pre-Go-Live with contracted entities (i.e. JV partners, Managed services entities):
  • Assess/perform due diligence of operation documentation, resources, and risk/benefit of partnership related to operations.
• Financial operation analysis
• Compliance assessment for identification of high risk/problem prone areas
• Staffing assessment
  • Assess operational leadership of current partner.
  • Perform change management assessment and implementation with partners in the Home Health Operating Model Optimization office, Customer Care Center office, Central Enablement Services office, Home Health Manager Care office, and Home Health Sales and Marketing office.
  • Review/perform due diligence of proposed BAYADA service office operations- all 5 pillars.
  • Review current BAYADA service office operations, Key Metrics.
  • Identify current BAYADA service office revenue cycle, including payroll, orders, referral to admission process, and operational processes-identify risk areas.
  • Perform operational leadership CSM evaluation for integration and implement change management.
  • Personnel- staffing, recruiting, personnel files, benefits and team design.
  • Employee files including uploading documents from employee's legacy file and obtain all I-9 documents to complete Workday profile.
  • Participate in meet & greets and assist the transition of teams – BAYADA and prospective partner.
• Participate in the Implementation/Go Live with contracted entities:
  • Implement new service office.
  • Transition current episodes working with all aspects of clinical and financial.
  • Assess and confirm appropriate contract management-payers.
  • Transition provider number- all aspects to ready for state/federal & CHAP accreditation.
  • Facilitate team integration.
  • Implement the BAYADA Way and BAYADA culture and integrate with existing culture.
  • Conduct team building- staffing, hardwiring process for team meetings.
  • Management and assimilation of team during go live.
  • Identify roles, strengths, talents and integration into the team.
  • Train and hard wire all operational aspects of office for success.
  • Assess and develop clinical programming, implement based on strategies of partners and goals.
  • Revenue Cycle - processing outstanding claims, integration into new claims.
  • Conduct new employee hiring, training, orientation, competencies.
  • Assess and evaluate compliance and risk management on an ongoing basis.
  • Provide support to Virtual Visit Office team throughout training and integration.
  • Team lead for transitional recerts and ensuring smooth client transition
  • Function as a consultant to office Directors, Division Directors, and divisional/regional CSMs to further develop team members.
  • Participate in strategic planning for divisional growth and market development.
• Act as change management lead implementing organizational and procedural changes. Communicating changes with key stakeholders.
• Reward and recognize successes, identify challenges and obstacles to operations.
  • Participate in Post Go Live/Ongoing support:
  • Perform ongoing support with regular check in of operation leadership.
  • Perform ongoing monitoring of home health key metrics, including STARS, QAPI, and clinical programs.
  • Provide oversight and management when needed within office operations and leadership.
  • Continuously monitor successes, challenges and working towards successes of all 5 pillars.
  • Integrate the Business Development Plan and income statement that meets partnership budget and goals.
  • Ensure leaders and teams are supported while ensuring the success of the relationship.
  • Provide ongoing mentorship to CSMs so they can function effectively and efficiently in their roles resulting in the delivery of referral/intake management; caseload assignment; management of gross margin; bad debt reconciliation; high customer service – refer to CSM job descriptions.
  • Demonstrate expertise in conflict management skills and act as a role model in mentoring and coaching employees.
  • Collaborate with divisional resources to coordinate educational updates.
• Demonstrate solid performance or exceed performance standards in key job dimensions/attributes as defined on the Performance Appraisal for Office Staff.
• Perform related duties, or as required or requested by supervisor.