Job description

About Us

At Sully.ai, we're not just building AI – we're redefining the future of how healthcare is delivered. Our end to end solutions empower healthcare providers by automating doctors’ administrative tasks, reducing misdiagnosis, and enhancing efficiency.

What You'll Do

Provide exceptional support to global customers via email, chat, and video calls.
Troubleshoot technical issues and ensure fast, effective resolutions.
Collaborate with Product, Engineering, and Sales to improve customer experience.
Maintain and update support documentation and knowledge bases.
Advocate for customer needs and provide feedback to refine our platform.

What You'll Bring

3-5 years of customer support experience, preferably in SaaS or tech.
Excellent English communication skills.
Ability to read JSON structure
Familiarity with support tools like Intercom.
Ability to work independently in a fast-paced, remote environment.
Technical troubleshooting skills and a passion for technology.
Experience building trust and establish rapport with customers at all levels.

Bonus Points

Experience with AI or compliance solutions
Basic knowledge of APIs or technical integrations

Sully.ai is an equal opportunity employer. In addition to EEO being the law, it is a policy that is fully consistent with our principles. All qualified applicants will receive consideration for employment without regard to status as a protected veteran or a qualified individual with a disability, or other protected status such as race, religion, color, national origin, sex, sexual orientation, gender identity, genetic information, pregnancy or age. Sully.ai prohibits any form of workplace harassment.

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