Job description

NeoWork is on the lookout for a passionate and dedicated Customer Service Representative to join our vibrant team in Argentina. In this role, you will be the frontline ambassador for our brand, providing exceptional support to our customers and helping them navigate any inquiries or challenges they may encounter.

At NeoWork, we are committed to delivering unparalleled customer experiences through a remote and flexible work environment. As a Customer Service Representative, you will engage with customers via various channels and play a vital role in enhancing their loyalty to our brand.

If you are a proactive communicator, enjoy problem-solving, and have a strong desire to assist others, we would love to welcome you to our team!

Responsibilities

Respond to customer inquiries through phone, email, and chat in a timely and professional manner
Provide accurate information about products, services, and issues
Assist customers with resolving complaints and concerns to ensure satisfaction
Document customer interactions and maintain detailed records in our system
Identify opportunities to improve our service and processes based on customer feedback
Collaborate with internal teams to provide comprehensive solutions to customer issues
Stay informed about product updates and company policies to provide accurate assistance

Requirements

4-5 year of experience in a customer service/sales or support role
Fluent in both Spanish and English
Excellent verbal and written communication skills
Strong problem-solving and critical thinking abilities
Empathetic with a customer-centric mindset
Ability to work independently and collaboratively in a remote team environment
Familiarity with customer service software, CRM, ERP, and ticketing systems is a plus
Demonstrated ability to manage multiple tasks and prioritize effectively
Owned computer or laptop and stable internet connectivity.
Knowledgeable in Office 360, Google Apps, and client-facing communication.

Benefits

Salary: Open Rate. $10 - $13/hr, based on your level of experience.

Work Set-up: The role will be home-based initially but we need someone open to work hybrid once we have an office operational.

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