Job description

Job Title: Aftermarket Application Engineer

Aftermarket Application Engineer

Location: Greater Manchester, UK

About SPX FLOW

SPX FLOW, Inc. manufactures and supplies engineered flow components, process equipment, and turn-key systems. The Company offers 20 brands of pumps, valves, mixes, air dryers, hydraulic tools, homogenizers, separators, and heat exchangers, filtration solutions as well as aftermarket parts and services.

We serve food and beverage, health, and industrial manufacturers, bringing together trusted brands and technologies to meet new consumer expectations and anticipate industry trends. Many of your household goods & favorite snacks may have been created with the help of SPX FLOW solutions.

SPX FLOW has been established for over 100 years! Headquartered in North Carolina, we have operations in more than 25 countries and a broad global customer base. Our 5000 employees worldwide innovate to design, deliver and service high-value solutions for our customers.

About Your Responsibilities

Responsible for Aftermarket EMEA Mixing Solutions quotations to meet the mechanical and process requirements of customer specifications while working closely with the outside sales team executing company selling strategy. Supports outside sales team by responding to customer questions and inquiries in a timely manner. Enters orders into ERP system while including all documentation and manage orders through shipment. Responds to customer phone calls and emails to provide technical assistance as required. Qualified candidates will have the ability to blend technical and commercial sales skills to support and drive business.

List of key responsibilities

Applies engineering principles to translate the mechanical and process requirements of customer specifications into the most advisable sales quotation. Supports inquiries with correct and complete information per company procedures.
Designs spare mixers to meet mechanical specification and process requirements by performing calculations, coordinating the creation of engineering drawings, and coordinating the sourcing of non-standard parts.
Prices spare mixer and develop technical written proposal (including all necessary documentation) in response to customer inquiries.
Enters customer orders into the ERP system by completing a thorough review of the order requirements and performing a detailed entry of all data necessary to process the order.
Provides excellent service to internal and external customers by meeting or exceeding their needs by: Fielding incoming phone calls and emails and respond in a timely manner, establishing proper expectations and delivering on those expectations and ensuring that every transaction ends with a satisfied customer.
Available to travel occasionally, and available after hours to support customer requirements. Traveling into the office or working remotely to resolve customer concerns.
All completed work to be filed electronically to create proper historical record of transactions.
Collaborates cross-functionally with other departments to ensure that customer transactions are delivered on time and on specifications.
Fields customer request from the company salesforce and reacting to those requests in a timely manner.
Can support project type work with support from Process Technology Team and Engineering Team.

What You Need

Bachelor’s degree in mechanical engineering or mechanical engineering technology.
3-5 years’ experience in the workforce as an engineering role.
Familiar with Mixing Solutions, Rotating Equipment and or Fluid a plus.
Must have excellent Communication & Organizational skills.
Ability to multitask.
Proficient in Microsoft Office Suite (Word, Excel, PowerPoint).
Experience with MRP systems, SAP a plus.
Excellent hands on Technical/Mechanical aptitude.
Ability to work in a fast-paced environment.
Ability to travel.