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Technical Account Manager

extra holidays - extra parental leave
Remote: 
Full Remote
Contract: 
Full time
Experience: 
Expert & Leadership (>10 years)
Work from: 
Germany

Cognite logo
Cognite Scaleup https://cognite.com/
501 - 1000 Employees
See all jobs

Job description

About Cognite
Embark on a transformative journey with Cognite, a global SaaS forerunner in leveraging data to unravel complex business challenges through our cutting-edge Cognite Data Fusion (CDF) platform. We were awarded the 2022 Technology Innovation Leader for Global Digital Industrial Platforms & Cognite was recognized as 2024 Microsoft Energy and Resources Partner of the Year. In the realm of industrial digitalization, we stand at the forefront, reshaping the future of Oil & Gas, Manufacturing and Energy sectors. Join us in this venture where data meets ingenuity, and together, we forge the path to a smarter, more connected industrial future.

Learn more about Cognite here

Our values
Impact: Cogniters strive to make an impact in all that they do. We are result-oriented, always asking ourselves.
Ownership: Cogniters embrace a culture of ownership. We go beyond our comfort zones to contribute to the greater good, fostering inclusivity and sharing responsibilities for challenges and success. 
Relentless: Cogniters are relentless in their pursuit of innovation. We are determined and deliverable (never ruthless or reckless), facing challenges head-on and viewing setbacks as opportunities for growth. 



Customer Success at Cognite is focused on helping our top-tier customers drive successful outcomes through the totality of what Cognite has to offer.

The Customer Success team will embody Togetherness through cross-functional collaboration across Cognite. From taking over the baton from Field Engineering in pre-sales to supporting customers beyond First value, collaborating with Value Engineering to build value roadmaps across business divisions, supporting our Service team to deploy, validate and further enhance our Service offering optimized for Value and Adoption, co-developing adoption programs and catalyzing end-user interaction and feedback to Product Management, to working with Customer Enablement to scale learnings into our 1:many initiatives. Customer Success will also be a catalyst to help Account Management drive successful Expansions and Renewals.

The Customer Success team at Cognite will be Curious and Open at heart – working to understand and empathize with both our end users as well as different functions within Cognite, in a way that brings out the best in all of us.

Do you want to be part of and help shape this new Customer Success team, to increase Cognite’s Velocity towards our target of 10k MAU and beyond?

We are seeking motivated, curious, and customer-oriented Cogniters to join our team as Technical Account Managers / Directors. As a Technical Account Manager / Director, you will work closely with the Account Team and Solution Architect profession to act as a technical advisor for preselected top-tier customers, ensuring repeatable and scalable architecture across the enterprise.

What You'll Do
  • Work with central customer IT team(s) to align on a target architecture for Cognite Data Fusion in the enterprise
  • Consult and support solution deployments to ensure technical fit with customer ecosystem and target architecture, including secure setup of identity and access management
  • Ensure alignment with Cognite best practices for implementation and proper use of technology stack, and that delivered solutions have clearly defined operational responsibilities and support agreements
  • Together with Customer Success Manager/Director ensure alignment between customer goals and Cognite product roadmap
  • Stay up-to-date on and coach customers on use of new technological developments in Cognite Data Fusion
  • Build trusted advisor relationships with Technical buyers, IT, Digital etc., and support technical escalations as needed
  • Be the voice of the customer and provide valuable input to the Sales team on active opportunity pursuits
  • Support partner team in qualifying and consulting partners to deliver successfully with Cognite Data Fusion for assigned customer(s)
  • Help foster a collaborative climate between internal teams at Cognite, coming together to technically enable our customers to be successful with our software

    • Education
  • Bachelor Degree in Computer Science, Data Engineering, Technology or similar (Masters preferred)

    • Who You Are
  • 3-10+ years experience (Manager/Director) as a data/solution/enterprise architect, software developer or similar, preferably having worked with one or more of Cognite’s target industry domains (O&G, Manufacturing, P&U) and gained familiarity with common source systems, data types etc.
  • Proven ability to connect with and coach technical stakeholders, building credible relationships on various levels of the organisation
  • Confidence to negotiate requirements with customers and colleagues, preferably with experience from consulting
  • Experience with technical topics such as enterprise integration strategies and design, data and analytics stacks, public cloud, identity providers and network security concepts
  • Experience hosting technical sessions with customers and colleagues, including workshops, demos and similar
  • Experience with Git, CI/CD and deployment environments

    • Traits that will help you be successful:
  • Structured and detail-oriented, with strong communication skills
  • DevOps mindset and broad technical knowledge
  • Ability to dive in and contribute code for advanced topics when needed
  • High willingness to collaborate across functions
  • Takes initiative and follows through on commitments
  • Passionate about what we do at Cognite
  • Want to have fun at work, and build a great team culture!
    • A snapshot of our many perks and benefits as a Cogniter
    * Join an organization of 70 different nationalities 🌐 with Diversity, Equality and Inclusion (DEI) in focus 🤝
    * A highly modern and fun working environment with sublime culture across the organization, follow us on Instagram @cognitedata 📷 to know more
    * Flat structure with direct access to decision-makers, with minimal amount of bureaucracy
    * Opportunity to work with and learn from some of the best people on some of the most ambitious projects found anywhere, across industries
    * Join our HUB 🗣️ to be part of the conversation directly with Cogniters and our partners.

    Why choose Cognite? 🏆 🚀
    Join us in making a real and lasting impact in one of the most exciting and fastest-growing new software companies in the world. We have repeatedly demonstrated that digital transformation, when anchored on strong DataOps, drives business value and sustainabilityfor clients and allows front-line workers, as well as domain experts, to make better decisions every single day. We were recognized as one of CNBC's top global enterprise technology startups powering digital transformation! And just recently, Frost & Sullivan named Cognite a Technology Innovation Leader! 🥇 Most recently Cognite Data Fusion® Achieved Industry First DNV Compliance for Digital Twins 🥇


    Apply today!
    If you're excited about the opportunity to work at Cognite and make a difference in the tech industry, we encourage you to apply today! We welcome candidates of all backgrounds and identities to join our team. Please do not hesitate to contact our Talent Acquisition team with any questions -

    We encourage you to follow us on Cognite LinkedIn; we post all our openings there.


    Equal Opportunity
    Cognite is committed to creating a diverse and inclusive environment at work and is proud to be an equal opportunity employer. All qualified applicants will receive the same level of consideration for employment; everyone we hire will receive the same level of consideration for training, compensation, and promotion. 
    We ask for gender as part of our application because we want to ensure equal assessment in the recruitment process. Your answer will help us reach this commitment! However, the question about gender is optional and your choice not to answer will not affect the assessment of your application in any way.

    Required profile

    Experience

    Level of experience: Expert & Leadership (>10 years)
    Spoken language(s):
    English
    Check out the description to know which languages are mandatory.

    Hard Skills

    Support EngineeringData FusionIdentity And Access ManagementEnterprise ArchitectureData MiningNetwork SecurityGit (Version Control System)Escalation ManagementCloud ComputingCustomer Relationship ManagementCI/CDDeployment ProjectPetroleum EngineeringManufacturing Engineering

    Other Skills

    • Consulting
    • Detail Oriented
    • Collaboration
    • Communication
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