Senior UX Designer

Today, we live in a world where everything has become convenient. Now you can get a ride anywhere, buy anything, answer any question with just a couple clicks on your phone. Convenience isn’t a luxury, it’s an expectation.

So why not renting? It’s still a chore to get utilities set up, buy renters insurance, get air filters changed, handle pest control, and more.

That’s why we’ve built the world’s first Resident Experience Platform that makes resident onboarding, resident services, and ancillary revenue effortless for property managers.

We’re passionate about turning friction into triple win experiences for residents, property managers, and investors. That way renting can be easy and rewarding for everyone.

And now you can join us. Apply today to join 200+ passionate, creative people who strive to make a difference each day so residents, property managers, and investors all win; creating the ultimate Triple Win.
 

About the Role
As a Sr. UX Designer, you will work closely with product and engineering teams to uncover user and business needs, translating them into delightful and intuitive user-centered design solutions. This role will be working on our internal-facing product supporting all team members at Second Nature with data management, surfacing high priority tasks and helping to improve workflow efficiencies using AI. The ideal candidate is someone with a strong understanding of user-centered design principles, an eye for detail and is driven to make a large impact at a fast growing startup.
 

Opportunities

• Improve RBP service fulfillment rates by identifying precise failure points & introducing solutions to mitigate.
• Increase error-free completion for key workflows.
• Reduce average task completion times by 20% within 6 months of implementing design changes.
• Improve System Usability Scale (SUS) scores for internal tools by at least 15% after redesigns.
• Increase CSAT scores by analyzing CSAT survey data and partnering with customer service teams, continuously improving UX to deliver measurable impact.
  
   

Key Competencies

UX/UI Principle

• Craft quick mid-fidelity wireframes and prototypes to drive conversations with stakeholders on continuous UX enhancements.
• Create high fidelity user flows, wireframes, UI mockups and prototypes.
• Create proof of concepts to envision how people will experience features and products.
• Build and maintain consistent design standards across products.
• Ensure the user interface design aligns with the overall brand guidelines and provides a cohesive user experience.
• Iterate on designs based on user feedback and stakeholder input.

User Research/Feedback 

• Conduct user research, interviews and usability testing to gather insights and validate design decisions.
• Attend PMC industry conferences to learn more about property managers, investors and residents.

Cross-functional Collaboration

• Work closely with senior stakeholders in product, engineering and business to navigate ambiguity and help shape product strategy.
• Work closely with engineers to ensure designs are implemented accurately and according to specifications.

 About You

• 4+ years experience in product design or UX
• Proficiency with design and prototyping tools like Figma 
• Experience designing in an agile development environment
• Working experience in the application of Conversational AI
• Comfortable utilizing AI  
• Understanding and advocating for accessibility in design
• Experience with user research methodologies and usability testing
• Strong user empathy, with a passion for how your designs will impact them
• A problem solver who is hungry to learn and grow outside of your comfort zone
• Don’t hold your biases too closely and understand when to compromise
• Ability to effectively present and justify design decisions
   

Bonus Qualifications

• Knowledge of coding, with basic understanding of how your design decisions may affect engineering 
• Proptech or property management experience

We get it. Requirements can sometimes hold people back from applying to a job, but don’t let that be the case here. If you believe you have the skills it takes to elevate this role, team, and company, we encourage you to apply for this role.

 

Our Core Values

• Pirate Ship; not a cruise ship. Bias towards action.
• Massive Growth takes massive growth. We embrace challenges to increase our impact.
• Grow the Pie. We focus on results so our customers & their customers win. Triple Win!
• Purple Heart. We put the team before ourselves.
• Extreme Ownership. See something? Say something; right the ship to get us back on course.
• Be a moment maker. We aim to shatter the status quo.
  
   

AI Innovation

We’re thrilled about the transformative potential of AI innovation and its ability to drive progress at Second Nature. As we continue to explore and integrate AI into our workflows, we’re eager to learn how you’ve embraced and implemented AI in your professional journey.  In the interview process, we look forward to hearing about your experiences and exploring how we can collectively leverage AI technology to accelerate our growth.

Remote Work Statement

This position is a remote-first, work from home position. Second Nature is committed to creating a culture and workplace where remote work fosters collaboration and connections and is a key part of our company story and success. To be successful in a remote work role at Second Nature you must:

• Be available during your set working hours and able to give your full attention to the completion of your Second Nature job duties
• Have a quiet, professional, distraction-free environment in which to complete your work
• Have access to your own reliable high-speed internet connection
• Attend our bi-annual in-person company meetings (Second Nature will reimburse the cost of your business travel per company guidelines)

 Why Second Nature

• Compensation for the role is between $115K and $130K, depending on experience
  Health First: Medical, Dental, Vision, & Life Insurance; 401K Plan.
• Location: Work Remotely from anywhere in the US.
• Flexibility: Open PTO and sick days.
• The Product: Beyond the awards and 5-star reviews… our clients and customers love what they can do with a fully managed RBP.
• Diverse, Inclusive Culture: We embrace employees from all backgrounds with openness and respect .
• Training: A supportive team to help you grow your career and unlock your full potential.
• Growth: The opportunity to get in on the ground floor of a fast-growing startup that’s designing and developing an exciting category.

Second Nature is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. We take action to ensure equal employment opportunities for all candidates and employees and to provide employees with a workplace free of discrimination and harassment. Our hiring decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, family or parental status, or any other status protected by federal and/or state law.