Family Services Specialist I/II

Family Services Specialist I/II

This position may be located in Lawton, or Duncan, Oklahoma.

Work Hours: 8:00 am - 5:30 pm, varying 8-hour shifts available 

Annual Salary:

• Level I  H14A: $37,440.00 + Full State Employee Benefits
• Level II H14B: $40,248.00 + Full State Employee Benefits

Travel is occasional. Must possess a valid driver's license and maintain required car insurance.

In-person training will be provided.
 

Minimum Qualifications:

Level I: 

• Education and Experience requirements consist of two years of clerical office work in a business, public sector, or social work environment;
• OR an equivalent combination of education and experience, substituting thirty semester hours of college for each year of the required experience. 

Level II: 

• Education and Experience requirements consist of a bachelor’s degree;
• OR an associate’s degree plus two years of clerical office work in a business, public sector, or social work environment
• OR an equivalent combination of education and experience, substituting one additional year of experience in professional business, public sector, or social work environment for each year of the bachelor’s degree. 

Preference Statement

Preference may be given to applicants with previous call center experience.

 

Job Responsibilities

• This position is for a customer service eligibility specialist who will provide world-class service to Adult and Family Services clients. The ideal candidate would demonstrate customer service, flexibility, and organizational skills while working in a fast-paced environment.
• Responsibilities include interviewing and processing electronic applications and renewals for all AFS programs (SNAP, CHILD CARE, and MEDICAL) while interpreting and applying policy and procedures, providing clear documentation of casework, and independently performing complex tasks. 
• The employee will provide first contact resolution for clients who prefer to conduct business through our virtual eligibility center or online platforms.  All customer contact is handled primarily via phone incoming and outgoing calls.
• This position is designed for telework/work from home; however, the employee will be trained in an office setting (in person) for the first 120 days and evaluated on performance before working from home full time.
• Must attend all mandatory training including a two-week training academy held in Norman, OK. (Travel and lodging paid)

Preference may be given to a bilingual candidate.

If you have questions, please contact [email protected]

OKDHS is a Fair Chance Employer.

This is a position in the Oklahoma Civil Service

Announcement Number: 25-BB044

83002052/JR42215, 83010363/JR42216, 83008023/JR42217, 83009171/JR42219, 83001257/JR42220