Operations Coordinator, College Pads | 2025-061

About College Pads 

College Pads is transforming the way students navigate the transition from on-campus to off-campus life. Our platform enables universities to support their students by streamlining the process of finding and securing off-campus housing. By working closely with higher education institutions, we offer a trusted tool for students to connect with property managers and rental listings, helping to foster a foundation for wellbeing and success. As of January 2025, College Pads is part of StarRez.  

StarRez is the global market leader in student housing software and residential community management.  Our cloud software solutions serve 1,300 institutions, in 25 countries, with over 3 million beds.  With a customer satisfaction score of 99%, many of the most prestigious Universities, Colleges and Property Managers across the globe rely on StarRez to transform their student residential experience.  Along with the recent combination of Adirondack Solutions, Seattle Technology Group, College Pads, and RMS, this growing scale enables even greater opportunities to expand community value through our product capabilities and services.  We provide opportunities for students and residents to Thrive!   

The Role  

We are seeking an Operations Coordinator, College Pads to support day-to-day operations in a fast-paced, growing environment.  

In this role, you will be responsible for tasks such as ensuring customer satisfaction, analyzing and inputting data, and managing backend administrative functions. You will also focus on building and maintaining strong relationships with both customers and team members, ensuring seamless communication and excellent service throughout. Your contributions will help drive efficiency and success as the company continues to grow. 

Role Specifics  

• Work Location: Remote, US
• Travel: Less than 5% (The percentage of travel is an estimation, and it could vary up or down based on business needs throughout the year.)
• Reporting Structure: This role reports to the Operations Manager.  

Application Deadline: This role will accept applications until February 25th, 2025 at 8AM CST, unless otherwise posted.

What You Will Own  

• Engage with customers via phone, chat, or email, as well as answering inbound calls
• Assist with data entry and invoice creation/delivery, as well as helping customers establish API connections for their listing(s)
• Deliver positive experiences for customer base by building relationships and providing service and support
• Aid in managing accounts receivable process when applicable
• Prospect for new opportunities for sales team members
• Respond and direct inbound inquiries from prospective clients 

 Required Qualifications  

• 1+ year of experience in an administrative, operations, or customer support role
• Experience with backend administrative tasks like account setup, data entry, and reporting
• Excellent communication and interpersonal skills to effectively manage customer-facing interactions (e.g., phone calls, inquiries)
• Strong organizational skills with the ability to manage multiple tasks and prioritize effectively
• Self-motivated and independent 

Preferred Qualifications  

• Experience in the real estate or housing industry
• Experience in a fast-paced, growing company  

 Reasons to join our Team:  

• Opportunity to be a part of a well-established, high-performance company that has been in business for over 30+ years
• Full benefits including health care, paid time off, life insurance, and 401k plan with company match for eligible team members.
• A supportive team environment with emphasis on learning and development opportunities
• Our Promise: You will learn, grow, and be appreciated for your impact and contributions. 
• Z-Factor: Our most celebrated value, you will work with a team of caring, high-performing, and passionate people who have fun supporting our vision, innovation, and continuous improvement.  

Even if you don't have all of the Preferred Qualifications listed above, but feel you have what it takes to succeed in the role, we would love to hear from you!    

We are proud of our diverse workforce and are dedicated to creating a safe and welcoming environment for all employees. People from various ethnicities, ages, genders, and abilities are encouraged to apply.  

Notice to external Recruiters and Recruitment Agencies:  

StarRez will not accept unsolicited resumes from recruitment agencies, headhunters, or any other third parties for this role through this website or directly to any employee. StarRez and any of our subsidiaries will not pay fees to any third-party agency or company. In addition, we ask that you do not reach out to any employee with regards to this position, or any other positions, now, or in the future. 

Compensation$45,000 USD Annually